What are the responsibilities and job description for the Delivery Director position at rSTAR Technologies?
Position Title: Onshore Director of Delivery
Type of Position: Full time
Number of Openings:1
Location: On-Site (Westmont, IL) Must be on-site three days a week.
Start Date: ASAP
Duration: Long Term
Salary/Rate: Competitive, based on experience
We are seeking a Growth-Oriented Onshore Director of Delivery to lead and scale our IT consulting projects in App Development, Data Integration, and Generative AI. This role requires a strategic and hands-on leader who can drive successful project delivery, build strong client relationships, and identify growth opportunities within the Utilities and Manufacturing sectors.
PRIMARY DUTIES AND ACCOUNTABILITIES Project Delivery & Execution
•Oversee end-to-end project execution across App Development, Data Integration, and AI initiatives, ensuring on-time and high-quality delivery.
•Act as the primary point of contact for, preferably, enterprise clients in Utilities and Manufacturing, ensuring alignment with their business objectives.
•Collaborate with onshore and offshore teams to optimize resource utilization and maintain efficiency.
•Implement Agile and DevSecOps best practices for high-quality delivery in cloud environments (Azure, Oracle, Salesforce, or GCP).Client Engagement & Growth
•Establish and nurture trusted advisor relationships with key stakeholders preferably at Utilities and Manufacturing companies.
•Identify upsell and cross-sell opportunities by aligning AI, Data Integration, and App Dev services with client needs.
•Lead quarterly business reviews (QBRs) and project health checks to ensure customer satisfaction. Business Expansion & Practice Development
•Partner with sales and leadership teams to drive new business opportunities and expand our consulting footprint.
•Develop and refine industry-specific offerings for Utilities and Manufacturing clients, showcasing value through AI-driven automation, cloud-native solutions, and integration accelerators.
Technology Solutions Designed for Change
•Contribute to proposal development, RFP responses, and pre-sales engagements to win new projects. Team Leadership & Operational Excellence
•Provide mentorship to onshore and offshore teams, ensuring alignment with project goals and best practices.
•Drive operational improvements to enhance profitability, delivery efficiency, and customer satisfaction.
•Ensure compliance with contractual SLAs and governance frameworks for IT service delivery.
QUALIFICATIONS
•15 years of experience in IT consulting, with a focus on App Development, Data Integration, or AI-driven solutions.
•Proven track record of onshore delivery leadership, managing multi-million-dollar engagements.
•Good to have strong domain expertise in Utilities and Manufacturing – understanding of industry trends, regulatory needs, and digital transformation challenges.
•Experience managing hybrid delivery models (onshore/offshore teams) and collaborating with global teams.
•Knowledge of Azure, Oracle, Salesforce, or other enterprise platforms is a plus.
•Excellent stakeholder management, with the ability to drive executive-level conversations and influence decision-making.
•Ability to identify growth opportunities, drive business expansion, and contribute to pre-sales efforts.
•Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
•Strong customer-facing skills and the ability to build rapport and trust with customers.