Senior Manager of Operations - HVAC (Commercial)

Summary:

This position is responsible for (1) leading and managing the HVAC team deliverables (2) oversight, quality assurance, compliance, and subject matter expertise for the assigned teams and their scope of duties (3) meeting or exceeding client expectations. This position requires extensive technical HVAC knowledge, attention to detail, and a result-oriented attitude with a great deal of flexibility.

Job Responsibilities:

• Oversee the HVAC team to meet operating standards.

• Manage multiple client accounts.

• Provide technical support to HVAC technicians when needed.

• Review manufacturer proposals or purchase of HVAC materials.

• Ensure work order completion.

• Quote new services.

• Assign vendors.

• Ensure resolution to client issues.

• Evaluate and reconcile invoices for accuracy.

• After-hours/weekend availability for on-call help.

• Other duties as required or assigned.

Proficiencies:

• Time / Project Management skills

• Communication skills

• Problem Resolution skills

• Team Management

• HVAC Technical understanding

• Service excellence experience

• MS Office

• Trade knowledge required

Work Environment/Physical & Visual Demands:

• This position works a standard schedule Monday to Friday, typically within office hours, and overtime flexibility is necessary.

• This position requires extensive phone contact.

• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.

• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.

• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes.

Requirements:

Supervisory Requirements:

This position has supervisory responsibility.

Education/Experience:

A degree with seven years of experience in HVAC estimates, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have the ability to work a flexible schedule when needed, be proficient with MS Office, and have knowledge of a facility's operating system, and HVAC trade and materials.