What are the responsibilities and job description for the Video Conference Analyst position at RSC Solutions?
W2 Contracting Role
Onsite
Video Conference Analyst is responsible for setting up, monitoring, troubleshooting, and facilitating live and video events.
Responsibilities to include:
· Configure the layout, design and features for an event utilizing a client's specifications.
· Comfortable explaining complex technical features, presenting to large groups and being on camera with a large global audience.
· Provide clients with an understanding of the technical requirements needed to create a successful virtual/in-office event. Provide any necessary training on various web conference applications, along with live day of support.
· Deliver customer service excellence.
· Identify issues and escalate immediately to Client management. This includes issues outside of their control that could impact the service provided. Make recommendations on how to eliminate future occurrences.
· Monitors and understands issues and trends with collaborative experiences.
Qualifications/Skills:
- Video Enablement Support for MTR room, Zoom room, Webex and Crestron
- Trouble shooting and identifying issues in video enabled rooms remotely .
- Work with 3 party vendors to remote support video enabled rooms.
- ServiceNow ticketing
Onsite
Video Conference Analyst is responsible for setting up, monitoring, troubleshooting, and facilitating live and video events.
Responsibilities to include:
· Configure the layout, design and features for an event utilizing a client's specifications.
· Comfortable explaining complex technical features, presenting to large groups and being on camera with a large global audience.
· Provide clients with an understanding of the technical requirements needed to create a successful virtual/in-office event. Provide any necessary training on various web conference applications, along with live day of support.
· Deliver customer service excellence.
· Identify issues and escalate immediately to Client management. This includes issues outside of their control that could impact the service provided. Make recommendations on how to eliminate future occurrences.
· Monitors and understands issues and trends with collaborative experiences.
Qualifications/Skills:
- Video Enablement Support for MTR room, Zoom room, Webex and Crestron
- Trouble shooting and identifying issues in video enabled rooms remotely .
- Work with 3 party vendors to remote support video enabled rooms.
- ServiceNow ticketing
