Customer Service

Service department, which also consists of our Support agents. This role requires a proactive approach to Customer Success and is looking for any changes/improvements that need to be made as a department and adjust accordingly. The Customer Service team thrives on teamwork and everyone firing on all pistons to get customers happy and raving about RPS. We operate as one whole unit and recognize that while we all play different roles within the department, we are all one team. When times are busy, we help one another, even when it doesn't fall under our defined role because we closely follow our customer service mantra.

About Rural Power Systems Inc

At RPS, we're solar-powered and people-powered Every pump that leaves our warehouse means one less generator or power line—and cleaner, safer access to water. It supports healthier animals, plants, and people while boosting the resilience, independence, and self-sufficiency of rural families and communities. We're mission-driven, impact-focused, and yes—we're as cool as it sounds. We help folks across the country pump water sustainably, from off-grid ranches to remote homesteads. We're a team of tinkerers, builders, customer champions, and adventurers who take pride in solving real-world problems with clean technology. No corporate fluff, just honest work that matters.

Description

About Us

At RPS, we're solar-powered and people-powered Every pump that leaves our warehouse means one less generator or power line—and cleaner, safer access to water. It supports healthier animals, plants, and people while boosting the resilience, independence, and self-sufficiency of rural families and communities.

We're mission-driven, impact-focused, and yes—we're as cool as it sounds. We help folks across the country pump water sustainably, from off-grid ranches to remote homesteads. We're a team of tinkerers, builders, customer champions, and adventurers who take pride in solving real-world problems with clean technology. No corporate fluff, just honest work that matters.

The Job

We're looking for a Customer Service & Fulfillment Specialist (AKA Customer Success) to join our team in Woodland, CA and help more people access clean, reliable water—without relying on fossil fuels or costly infrastructure. If you love solving real-world problems, supporting independent communities, and being part of something that actually makes a difference, you'll feel right at home here.

The Customer Service & Fulfillment Specialist is a core teammate within the Customer Service department, which also consists of our Support agents. This role requires a proactive approach to Customer Success and is looking for any changes/improvements that need to be made as a department and adjust accordingly. The Customer Service team thrives on teamwork and everyone firing on all pistons to get customers happy and raving about RPS. We operate as one whole unit and recognize that while we all play different roles within the department, we are all one team. When times are busy, we help one another, even when it doesn't fall under our defined role because we closely follow our customer service mantra.

Key responsibilities:

• Take calls/call out to customers for fulfillment and customer related issues.
• File shipping claims for lost/damaged orders.
• Communicate production delays with customers.
• Call carriers when there are shipping delays.
• Recognize areas of opportunity and actively improve customer experience with receiving their orders.
• Monitor and report on freight over 48 hours and shipping over 24 hours.
• Add/update fulfillment information in our DIY Success Center.
• Solve tickets for fulfillment related issues.
• Place orders for extra parts or add-ons for the customer if they are needing something after the sale.
• Maintain clear communication with sales, warehouse, shipping, freight, and inventory. When communication is lacking, brainstorm how to remedy this.
• Delve into the reasonings behind shipping mistakes and find solutions
• High-five your teammates when another generator bites the dust.

What You Bring

You're excited about work that directly impacts people's lives and our planet. Whether you're tech-savvy, customer-obsessed, mechanically inclined—or all three—you bring curiosity, team collaboration, and a strong sense of purpose to the table.

You might be a great fit if you:

• Can troubleshoot creatively and think like a customer
• Believe in rural resilience and clean technology
• Want to be part of a team where mission isn't a buzzword—it's the reason
• Consistently take detailed notes about projects.
• Can work through a challenge independently, but not afraid to ask for help or support when you hit a true block. We really want a problem solver
• Comfort with lots of multi-tasking.
• A skilled communicator, both written and verbally.
• You LIKE talking with new people every day, hearing stories from across the USA, can champion the DIY spirit for our customers.
• Has incredible follow up and follow through with teammates and customers.
• Values personal responsibility and holding yourself accountable.
• Become an expert in the field of water pumps
• Education: High School Diploma or equivalent

Why You'll Love Working Here

• Comprehensive Benefits: 401K match, health care, paid holidays, PTO, sick leave, and pet insurance.
• Unique Perks: Off-grid and volunteer PTO days, triple-your-impact donation matching, and AAA Roadside Assistance membership.
• Vibrant Culture: Unlimited coffee, regular parties, delicious food, karaoke nights, and a fun-loving team spirit.
• Work-Life Balance: We operate Monday through Friday, keeping weekends sacred for rest and family time.
• Farm Fresh Goodness: Enjoy our company garden, and meet our resident chickens and ducks—fresh veggies and eggs are on us

Compensation & Benefits

We believe in rewarding work that matters. Compensation for this role is $22.00/hour depending on experience.

We know great candidates sometimes don't tick every box—if you're excited about the role and our mission, we'd still love to hear from you.

No prior solar or water pump experience required, but a technical familiarity, agricultural background, or personal interest in any of the facets of the business is encouraged.

Salary

$22 - $22 per hour

Salary : $22