Technical Support Specialist

About Us

At RPS, we’re solar-powered and people-powered! Every pump that leaves our warehouse means one less generator or power line—and cleaner, safer access to water. It supports healthier animals, plants, and people while boosting the resilience, independence, and self-sufficiency of rural families and communities.

We’re mission-driven, impact-focused, and yes—we’re as cool as it sounds. We help folks across the country pump water sustainably, from off-grid ranches to remote homesteads. We're a team of tinkerers, builders, customer champions, and adventurers who take pride in solving real-world problems with clean technology. No corporate fluff, just honest work that matters.

Job Overview

We’re looking for a Technical Support Specialist to join our team in Woodland, CA and help more people access clean, reliable water - without relying on fossil fuels or costly infrastructure. If you love solving real-world problems, supporting independent communities, and being part of something that actually makes a difference, you’ll feel right at home here.

Key responsibilities:

• Provide technical support, installation, and troubleshooting assistance to customers via phone, text, chat, and email.
• Collaborate with customers and teammates to identify and resolve system-related concerns.
• Generate, update, and manage tickets with customer information and thorough notes using CRM and ticket-based software.
• Follow up with customers to ensure concerns are resolved satisfactorily and maintain high levels of customer satisfaction.
• Regularly update internal and external documents to accurately reflect system and equipment specifications.
• Maintain clear and professional communication with teammates and customers.
• High-five your teammates when another generator bites the dust.

What You Bring

You're excited about work that directly impacts people’s lives and our planet. Whether you're tech-savvy, customer-obsessed, mechanically inclined—or all three—you bring curiosity, team collaboration, and a strong sense of purpose to the table.

You might be a great fit if you:

• Have previous experience in a technical support role.
• Have basic knowledge of plumbing and experience with DC power and electrical systems.
• Are comfortable using modern cloud-based software.
• Can troubleshoot creatively and think like a customer.
• Have strong multitasking skills to handle multiple inquiries simultaneously.
• Bring a customer-first mindset with a “yes” mentality.
• Have knowledge of or interest in agricultural operations (a plus, not required).
• Believe in rural resilience and clean technology
• Want to be part of a team where mission isn’t a buzzword—it’s the reason

• Comprehensive Benefits: 401K match, health care, paid holidays, PTO, sick leave, and pet insurance.
• Unique Perks: Off-grid and volunteer PTO days, triple-your-impact donation matching, and AAA Roadside Assistance membership.
• Vibrant Culture: Unlimited coffee, regular parties, delicious food, karaoke nights, and a fun-loving team spirit.
• Work-Life Balance: We operate Monday through Friday, keeping weekends sacred for rest and family time.
• Farm Fresh Goodness: Enjoy our company garden, and meet our resident chickens and ducks—fresh veggies and eggs are on us!
  

We believe in rewarding work that matters. Compensation for this role is $24 - $26.00 per hour, depending on experience.

We know great candidates sometimes don’t tick every box - if you’re excited about the role and our mission, we’d still love to hear from you.