Operations Manager

Operational Duties

• Enforce that all servicing functions in the department are carried out in compliance with client, state and federal policies and regulations as well as company policies and expectations
• Loan portfolio balancing including loan group transfers, write offs, charge offs, remediation research, and other special handling loan maintenance
• Coordinate with MIS and other internal partners to develop and execute business initiatives
• Monthly billing support for HOA and loan clients including invoicing
• Audit packages for lenders, auditors and financial institutions
• Deposit operating cash receipts
• Supervision of 3 to 20 employees
• Upgrade system of policies, internal controls and accounting standards
• Continual check on system maintenance reports to be sure they are up to date.
• Assist Finance and Accounting with month end reconciliations for loan portfolios to balance loan and cash transactions as needed
• Operate as Subject Matter Expert (SME) of client portfolios, processes, compliance requirements
• Other duties as assigned

NLS Platform Management

1. Serve as the operational subject-matter expert for NLS, ensuring accurate configuration, utilization, and reporting.
2. Partner with IT, compliance, and servicing teams to troubleshoot NLS issues and support system enhancements or upgrades.
3. Oversee data integrity, loan boarding accuracy, transaction posting, and reporting outputs within NLS.

Required Qualifications

1. Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (or equivalent experience).
2. 3-5 years of operations management experience within subprime or non-prime lending.
3. Hands-on experience with National Loan Servicing (NLS) required.
4. Strong knowledge of loan servicing, collections, payment processing, and customer service operations.
5. Demonstrated understanding of regulatory and compliance requirements in consumer lending.