Medical Office Manager

Front Office Manager / Chiropractic Medical Assistant Lead

Compensation: $70,000 annually

Schedule: Monday–Friday, 8:30 AM–5:30 PM; one day per week may shift to approximately 9:30 AM–6:30 PM when the physician is in office

Patient Volume: Approximately 20–30 patients per day

Team Leadership: Oversees 3 front office staff members

About the Opportunity

We are seeking an upbeat, professional, and highly dependable Front Office Manager / Chiropractic Medical Assistant Lead to help keep our office running smoothly while ensuring every patient receives a positive, organized, and caring experience. This role is ideal for someone who has previously worked as a Medical Assistant and has hands-on chiropractic office experience, especially in a fast-paced Personal Injury environment.

The right candidate will be confident leading a front office team, comfortable supporting patient flow, and capable of balancing administrative leadership with light clinical support duties. We are looking for someone mature, stable, patient-focused, and committed to creating a professional, accountable, and team-oriented office culture.

What We Are Looking For

• Previous Medical Assistant experience is preferred, especially with hands-on patient care responsibilities.
• Chiropractic office experience is highly preferred.
• Personal Injury experience is preferred, including familiarity with attorney communication, patient documentation, and case-related coordination.
• Minimum 3 years of Front Office Manager, Medical Office Manager, or healthcare office leadership experience.
• Bilingual English/Spanish is preferred.
• Demonstrated leadership experience supervising, training, and supporting front office staff.
• Mature, dependable, professional, and highly responsible with an excellent work ethic.
• Stable employment history with a pattern of long-term commitment to previous employers.
• Excellent communication skills and a patient-first approach.
• Ability to lead by example, maintain accountability, and create a positive team culture.
• Reliable, punctual, organized, and committed to exceptional patient care and operational excellence.

Key Responsibilities

• Manage daily front office operations, ensuring the office runs efficiently and patients receive welcoming, professional experience.
• Supervise, train, schedule, and support a team of 3 front office staff members.
• Oversee patient scheduling, appointment flow, check-in/check-out, and communication to reduce delays and scheduling conflicts.
• Verify insurance eligibility, support prior authorization needs, and help ensure accurate patient information and documentation.
• Coordinate with attorneys on Personal Injury cases, including patient status updates, documentation requests, billing packets, and case-related communication.
• Prepare and organize documentation and billing information for attorney offices and insurance-related follow-up.
• Maintain strong communication with the physician regarding the daily patient schedule, insurance eligibility, patient limitations, and case updates.
• Assist with patient rooming, electronic stimulation setup, ultrasound therapy support, documentation, and room turnover as needed.
• Coordinate outside imaging and specialist appointments, including X-rays, MRIs, and orthopedic consults, between the patient and outside facility.
• Review physician dictation for accuracy, spelling, and documentation corrections as needed.
• Address patient concerns professionally, resolve issues when possible, and promote excellent customer service.
• Maintain accurate medical records and help ensure compliance with HIPAA, documentation standards, and office policies.
• Oversee office supplies, front office workflow, EHR/practice management software use, and general administrative processes.
• Monitor payment collection, front office financial processes, and administrative reporting as assigned.

Required Skills and Experience

• Strong leadership, coaching, and team management skills.
• Excellent communication, customer service, and patient relations skills.
• Knowledge of medical terminology and healthcare office procedures.
• Experience with insurance verification, referrals, prior authorizations, and medical billing workflows.
• Comfortable using EHR and practice management software.
• Highly organized with strong multitasking and follow-through abilities.
• Strong problem-solving, conflict resolution, and accountability skills.
• Excellent attention to detail, especially with patient documentation and physician dictation review.
• Ability to support both front office operations and light clinical chiropractic assistant duties when needed.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in healthcare administration, business, or a related field preferred.
• 8 years of experience in a medical office, chiropractic office, or healthcare administration setting preferred.
• 8 years of supervisory, lead, or management experience preferred.
• Previous Medical Assistant experience is strongly preferred.
• Chiropractic and/or Personal Injury experience highly preferred.

Ideal Candidate Profile

Our ideal candidate is a former Medical Assistant with chiropractic office experience who enjoys both patient interaction and operational leadership. This person should be upbeat, dependable, organized, and confident managing people, processes, schedules, patient documentation, and attorney communication. Success in this role requires professionalism, strong follow-through, and the ability to keep the office moving efficiently while maintaining a compassionate patient-first approach.

Why This Role Is a Great Fit

This is a great opportunity for someone who wants to step into a leadership role while still using their Medical Assistant and chiropractic background. The position offers the chance to lead a small team, work closely with the physician, support patient care, and play a key role in the day-to-day success of a busy healthcare office.