Customer Service Representative

Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. If you thrive in a fast-paced environment, enjoy engaging with diverse clients, and possess a passion for delivering top-tier service, this opportunity is perfect for you! This position offers a paid internship or full-time role with room for growth and development.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience with every interaction
• Assist customers with product information, order processing, billing questions, and troubleshooting issues
• Maintain accurate records of customer interactions through data entry in our CRM (Customer Relationship Management) system
• Handle outbound calling campaigns to follow up on customer inquiries or promote new products and services
• Demonstrate excellent phone etiquette and communication skills to build rapport and trust with clients
• Support client services by providing detailed analysis of customer feedback and issues to improve service quality
• Process transactions accurately, including cash handling when necessary, and ensure compliance with company policies
• Collaborate with team members across departments to resolve complex issues efficiently
• Utilize Microsoft Office tools and other computer skills to generate reports, update client records, and manage daily tasks
• Contribute to a positive team environment by sharing insights and supporting colleagues in achieving team goals

Experience

• Previous experience in or customer support roles is highly preferred
• Bilingual or multilingual abilities are a strong plus, especially in English and other languages relevant to our customer base
• Demonstrated sales skills or experience in outbound calling campaigns will be advantageous
• Familiarity with data entry, analysis skills, and using Microsoft Office applications such as Word and Excel is desirable
• Strong communication skills with the ability to listen actively and convey information clearly
• Experience handling cash transactions or performing cash handling duties is beneficial
• Knowledge of customer service best practices, including call etiquette and conflict resolution techniques
• Prior exposure to customer support software or CRM systems will be considered an asset
• Knowledge of Northern California geography or dispatching experience and plus.
• Experience working in the Trades, especially HVAC preferred.

Join us to make a meaningful impact by delivering outstanding client service! We are committed to fostering a vibrant work environment where your skills grow alongside your career. This paid position offers valuable experience in client relations, communication, and problem-solving—key ingredients for success in today’s competitive marketplace.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)

Work Location: Hybrid remote in Fair Oaks, CA 95628

Salary : $18 - $20