What are the responsibilities and job description for the Part Time - Senior Center Van Dispatcher position at Royal Oak, City of (MI)?
A Part Time Van Dispatcher oversees senior van scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver schedules; and responds to requests for service.A Part Time Van Dispatcher may be called upon to do any or all of the following: (These examples do not include all of the tasks which the employee may be expected to perform.)
Qualifications for Employment
- Receive calls from residents to schedule rides
- Monitors voicemail for calls received throughout the day and after hours
- Provide information to new residents interested in the ride program
- Organize a monthly schedule of drivers, buses, and holidays
- Maintain a client list of their preferences and/or accommodations on transportation software
- Create daily schedules in the transportation software based on the request spreadsheet and transmit to driver iPad.
- Schedule those clients with appointment times appropriately in transportation software.
- Maintain files of weekly and monthly reports
- Enter data into SMART weekly and monthly reports
- Enjoy working with and assisting senior citizens
- Maintain addresses and hours of certain popular location requests in transportation software
- Work with the Senior Center Coordinator for any special events requests
- Perform other duties as assigned
- High School Diploma or equivalent
- A valid Michigan chauffeur’s license
- Special consideration will be given to candidates with experience as a Dispatcher
Qualifications for Employment
- Knowledge of city streets, buildings and addresses helpful
- Good organizational skills and attention to detail
- Ability to work harmoniously with other employees
- Good interpersonal skills
- Excellent communications skills