Reggie Lewis Front Desk Assistant - Roxbury Community College

Department: Reggie Lewis Track & Athletic Center

Position Title: Reggie Lewis Front Desk Assistant

Position Level: Level II Intermediate

Developmental Focus: Apply & Contribute

Wage Tier: Level II

Economic Mobility Pathway: Pathway 3 Business, Entrepreneurship & Professional Services

Placement Type: Federal Work-Study

Location: On Campus, Reggie Lewis Track & Athletic Center

Number of Positions: 2

Recommended Hours: Weekday, on-campus coverage based on academic schedule and department needs

Maximum Hours: 18.5 hours per week

Expected Start Date: September 21, 2026

Supervisor: Demetris Pringle

Position Summary

The Reggie Lewis Front Desk Assistant supports the daily operations of the Reggie Lewis Track & Athletic Center and serves as a first point of contact for members, guests, and visitors. The student provides professional customer service, supports membership services and front-desk operations, assists with registrations and payment processing, responds to general questions, and helps maintain a welcoming, organized, and safe environment. This Level II position develops applied experience in customer service, business operations, membership services, administrative systems, communication, and professional problem-solving.

Federal Work-Study Responsibilities

• Greet visitors and provide routine directions and approved facility information from the on-campus front desk.
• Assist with sign-in, visitor logs, forms, telephone messages, and distribution of approved materials.
• Maintain an orderly reception area and organize front-desk supplies.
• Perform routine copying, scanning, filing, and data entry as assigned.
• Refer facility access, scheduling, payment, safety, or policy decisions to Reggie Lewis Center staff.
• Support weekday on-campus administrative coverage within the student's approved FWS schedule.

Federal Work-Study Eligibility

• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Required Qualifications

• Must meet the eligibility and enrollment requirements for the approved funding source (Federal Work-Study or Learn & Earn) and maintain eligibility throughout the placement period.
• Ability to communicate clearly and effectively with members, guests, visitors, and colleagues.
• Strong customer-service and interpersonal skills.
• Professional, courteous, and welcoming demeanor.
• Ability to operate basic office equipment, including telephones and computers.
• Ability to learn membership-management and payment-processing systems.
• Strong organizational skills, attention to detail, dependability, and punctuality.
• Ability to manage multiple responsibilities in a busy front-desk environment.
• Ability to remain calm, professional, and solution-oriented when addressing questions or concerns.
• Ability to work collaboratively and follow established policies and procedures.
• Ability to handle member information with discretion and confidentiality.

Preferred Qualifications

Previous customer-service, reception, membership-services, or front-desk experience.

Experience in a recreational, athletic, community, or event facility.

Familiarity with membership-management, registration, or point-of-sale systems.

Bilingual or multilingual communication skills are welcomed but not required.

Federal Work-Study Compliance Notes

• This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
• FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
• Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.
• Student Learning & Professional Development Outcomes
• By successfully completing this position, the student should strengthen their ability to:
• Provide professional customer service in a public-facing environment.
• Communicate effectively with members, visitors, colleagues, and community stakeholders.
• Use membership-management, registration, and payment-processing systems.
• Process routine transactions and maintain accurate records.
• Apply confidentiality and professional discretion when handling information.
• Manage competing priorities in a busy workplace setting.
• Use professional judgment to answer questions, solve routine problems, and make appropriate referrals.
• Demonstrate reliability, teamwork, time management, accountability, and workplace professionalism.

Funding & Scheduling Structure

2 Federal Work-Study placement(s) are authorized for this role. Work is limited to the approved Federal Work-Study duties and schedule. The position is subject to the student's available FWS award and RCC student-employment work-hour limits, with a maximum of 18.5 hours per week.

Supervision & Performance

The Reggie Lewis Front Desk Assistant reports to Demetris Pringle and/or Coreen St. Jules and works in coordination with Reggie Lewis Track & Athletic Center staff. Students will receive training on front-desk procedures, membership systems, payment processing, confidentiality, and applicable facility procedures before independently completing assigned tasks. Students will receive regular supervision, feedback, and professional-development opportunities. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

Students who demonstrate strong performance, reliability, systems proficiency, independent problem-solving, project ownership, and peer leadership may become candidates for future Level III lead, operations, membership, or program-support positions when such opportunities are available.