Office Manager

ESSENTIAL FUNCTIONS:

1. Effectively coaches, reviews, trains and supervises assigned employees, makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
2. Efficiently resolves complex and non-routine processing problems requiring policy interpretation with minimum guidance from supervisor.
3. Develops and maintains various procedural manuals; updates and creates new manuals as procedures and policies are changed and developed.
4. Conducts and/or participates in special studies and projects as assigned; researches and analyzes information; prepares statistical and narrative reports and documents as needed.
5. Professionally serves as liaison between assigned staff, other departments, physicians, and senior management regarding departmental needs, concerns, and disputes.
6. Able to prioritize departmental needs and effectively manage resources, including time and staff.
7. Perform periodical educational and performance reviews of staffing, while providing necessary guidance to improve departmental functionalities.
8. Routinely evaluates and monitors staff’s productivity; while providing them with constructive feedback to prevent inaccuracies, delays, and denials.
9. Provides staff with daily, weekly, and monthly goals and benchmarks by utilizing financial projections and system data.
10. Effectively prioritizes daily workloads and manages resources; including time and staff; as well as performing duties of subordinates as needed.
11. Coordinates the denial and appeals process as related to pre-certification inaccuracies created by assigned staff.
12. Accurately resolves pre-certification conflicts by identifying the problem source, analyzing issues; confer with physicians, nursing, and other staff to ensure that authorization is obtained.
13. Illustrate strong people/interpersonal skills with the ability to communicate with all levels of professions.
14. Monitors all inpatient and observation stays to ensure that clinical data has been submitted to that the appropriate payer and that the authorization has been approved.
15. Promotes and helps to establish a positive and healthy work environment by exemplifying the organization’s core values.
16. Regularly reports to work on time and has minimum tardies or occurrences.
17. Other duties as assigned

Minimum Job Qualifications:

Education:  High School Diploma or equivalent required.  Two-year college degree in Business Administration, Finance, or Healthcare Management preferred.

Other Skills:  Prior supervisory experience desired. Three years of hospital registration, insurance claims filing, or patient billing experience required.  General working knowledge of Microsoft Office Products; specifically, Word, Excel, and PowerPoint required. Strong leadership and communication skills required.

Expected Hours of Work:  M – F (Saturdays as needed)

Personal Protective Equipment:  Must be able and willing to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Supervisory Responsibility:  Yes – multiple direct reports – 3 offices (RDC Main, Faith, Allergy)

Travel: Yes (to other offices as needed)