What are the responsibilities and job description for the Restoration Coordinator position at Roto-Rooter Plumbing & Water Cleanup?
Why Roto-Rooter? You Determine Your Success! Excellent Benefits.
Looking for a Restoration Coordinator for our Danville location.
Position Overview:
We are seeking a detail-oriented and proactive Resotration Coordinator to identify and generate high-value restoration opportunities from our active service calls. This role plays a critical part in driving company growth by converting existing jobs into additional revenue through strategic lead identification and coordination with our sales team.
Key Responsibilities:
- Monitor all booked and active jobs within the ServiceTitan dispatch board
- Review job details, including technician notes, photos, and property history
- Identify high-value restoration opportunities such as water damage, sewer backups, recurring issues, crawlspace concerns, and insurance-related jobs
- Create and assign qualified leads to the Restoration Sales Representative
- Document clear, detailed notes explaining lead qualification and potential scope
- Collaborate with the sales team to ensure timely and effective follow-up
- Track, manage, and report on lead performance and conversion outcomes
Qualifications:
- Experience with ServiceTitan or similar field service management software
- Strong analytical skills with high attention to detail
- Ability to evaluate service data and think strategically about revenue opportunities
- Sales-minded approach with the ability to recognize upsell potential
- Background in plumbing, HVAC, or restoration services preferred
Why This Role Matters:
This position is instrumental in maximizing the value of our existing service calls. By identifying and developing restoration opportunities, you will directly contribute to increased revenue, improved customer outcomes, and overall business growth.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Danville, VA 24543 (Required)
Ability to Relocate:
- Danville, VA 24543: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $40,000 - $50,000