Branch Manager - Plumbing Experience Required!

Roto-Rooter is the largest provider of plumbing, drain cleaning, and water cleanup services in North America. Founded in 1935, Roto-Rooter has built a strong reputation for delivering high-quality services to residential and commercial customers. With decades of expertise and a commitment to customer satisfaction, we pride ourselves on being a trusted name in the home services industry. As a growing company, we are seeking an experienced Branch Manager to join our team and contribute to growth and success for our branch.

Responsibilities:

Operational:

• Oversee daily branch operations including scheduling, dispatching, and service delivery.
• Implement and optimize processes to improve efficiency and productivity.
• Ensure service quality meets company standards and customer expectations.
• Manage vendor, supplier, and subcontractor relationships.
• Maintain compliance with safety regulations and industry standards.

Financial:

• Monitor branch budgets, costs, and revenue to achieve profitability targets.
• Analyze performance metrics and KPIs to identify improvement opportunities.
• Handle escalated financial decisions, such as billing issues, vendor contracts, and change orders.

Leadership:

• Lead, mentor, and support field technicians and administrative staff.
• Develop team skills through coaching, training, and performance feedback.
• Foster a positive workplace culture focused on accountability, collaboration, and high morale.
• Collaborate with sales and customer service teams to optimize branch performance.

• Minimum of 3 years of hands-on plumbing experience in addition to management experience within the home services industry.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in a similar leadership role within residential or commercial plumbing, HVAC, or related home services (required).
• Strong leadership skills with the ability to motivate, develop, and inspire team members.
• Excellent communication and interpersonal abilities to effectively interact with staff, vendors, and customers.
• Solid understanding of operational processes, best practices, and efficiency optimization.
• Proficiency with software systems for scheduling, inventory management, reporting, and tracking KPIs.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills, analytical thinking, and sound decision-making capabilities.
• Knowledge of local plumbing, safety, and industry regulations and codes.

EEO Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.