What are the responsibilities and job description for the Administrative Assistant position at Roto-Rooter Plumbing & Drain?
Roto-Rooter is seeking a reliable and detail-oriented Administrative Assistant to support daily office operations at our Peoria location. This role is ideal for someone with strong organizational skills, basic accounting knowledge, and a customer-service mindset. The Administrative Assistant will play a key role in keeping the office running smoothly while supporting accounting, scheduling, and customer communication tasks.
Key Responsibilities:
Administrative & Office Support:
- Answer phones, respond to emails, and handle general office correspondence
- Maintain organized records, files, and documentation
- Order and manage office supplies and assist with basic office operations
- Support branch staff with administrative tasks as needed
Basic Accounting & Data Entry:
- Assist with accounts payable and accounts receivable
- Enter invoices, payments, and basic financial data
- Help with payroll preparation and recordkeeping
- Perform light bank reconciliations and filing of financial records
Customer Service Support:
- Provide friendly, professional assistance to customers
- Handle customer inquiries and route issues to the appropriate team members
- Coordinate with service staff to support customer satisfaction
Software & Systems:
- Use ServiceTitan for customer and job-related data entry (training provided if needed)
- Assist with accounting tasks using Sage or similar software
- Utilize Microsoft Office, especially Excel, for tracking and reporting
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Proficient in using Microsoft Office
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Strong organizational skills with the ability to prioritize tasks effectively
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Excellent file management skills, both physical and digital
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Experience in project coordination is a plus
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Familiarity with office management tasks such as calendar management and maintenance coordination
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Strong clerical skills, including data entry and document preparation
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Ability to maintain confidentiality and handle sensitive information with discretion
- Excellent phone etiquette and communication skills
EEO Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $16 - $20