Customer Service/Administrative Assistant

CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
 Department:  Sales and Administration

Position Summary:  
Rotary Systems is looking for an individual with high energy and a can-do attitude to provide effective customer service using attention to detail to process customer orders and gain in-depth knowledge of our company processes by working with team members on projects and assisting with a variety of tasks.

Responsibilities:

• Processing customer orders and changes with extreme attention to detail
• Maintaining accuracy of customer data in our ERP system
• Accurately process credit card charges for customer orders
• Answer multi-line phone system and direct calls to appropriate departments
• Greet visitors and notify employees of their arrival
• Provide general administrative support across multiple departments as needed
• Perform a variety of clerical and data entry tasks including filing, scanning and organization
• Process incoming and outgoing mail
• Manage office, breakroom and cleaning supplies
• Other duties as assigned

Preferred Qualifications:

• Strong attention to detail
• Customer service experience
• Strong computer skills including proficiency in Microsoft Office
• ERP experience preferred, IQMS a plus
• Ability to handle sensitive information in a secure and responsible manner
• Ability to multi task and work effectively in a team and independently