What are the responsibilities and job description for the Reservation Call Center Agent - (3:00pm-11:30pm) position at Rosen Hotels & Resorts?
Summary:
The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals must possess strong communication and listening skills, computer proficiency, and the ability to work together and build relationships.
Responsibilities:
- Book reservations for guests and travel agents
- Respond to guest inquiries in a friendly manner
- Provide information on availability, accommodation, and amenities
- Accurately enter reservations using automated systems
- Promote hotel services and offerings to potential guests
- Comply with the company's drug-free and tobacco/nicotine-free policy
- All other duties as assigned
Experience/Qualifications:
- 6 months of customer service experience preferred.
- Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent preferred.
Other information:
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
