IT Help Desk Technician Level 1 | Windows Support

Date Posted: 08/20/2026

Hiring Organization: Rose International

Position Number: 506061

Industry: Insurance

Job Title: IT Help Desk Technician Level 1 | Windows Support

Job Location: Portsmouth, NH, USA, 03801

Work Model: Hybrid

Work Model Details: Hybrid, onsite 2 days a week

Shift: Multiple shift available

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 12

Min Hourly Rate($): 18.00

Max Hourly Rate($): 20.00

Must Have Skills/Attributes: Customer Service, Help Desk, Technical

Experience Desired: Experience providing Level 1 technical support and troubleshooting Windows operating systems (2 yrs); Experience in troubleshooting Windows operating systems, PC hardware/software, network connectivity (2 yrs); Experience in resolution of technology-related issues through telephone, email, or web channels (2 yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Job Description

Required Education

• High School Diploma
  
  

Required Qualifications/Skills/Experience

• Reliability and flexibility are extremely important
• Strong customer service skills
• Effective listening skills
• Strong written and verbal communication skills
• Good problem-solving skills and decision-making ability
• Technical aptitude with PC literacy
• Basic knowledge of Windows operating systems
• Strong enthusiasm and desire to learn
• Self-motivation and organization
• Ability to learn and apply technical information in a fast-paced, demanding work environment
• Ability to follow policies and procedures with attention to detail
• Strong, stable internet connection
• Ability to connect via Ethernet cable rather than a wireless connection
  
  

IT Help Desk Agent Overview

• The IT Help Desk Agent acts as a single point of contact for customers seeking resolution of technology-related issues through telephone, email, or web channels
• This role provides Level 1 technical support for low- to medium-complexity issues and requires the ability to troubleshoot, analyze, resolve, track, escalate, and accurately document technical problems
• The Help Desk Agent supports network and email connectivity, computer operating systems, hardware and software, internally developed applications, and mainframe and midrange operations
• The position requires strong customer service, effective listening, and excellent written and verbal communication skills, along with good problem-solving and decision-making abilities
• Candidates should have technical aptitude, PC literacy, and basic knowledge of Windows operating systems, as well as the ability to learn and apply technical information in a fast-paced and demanding work environment
• The role requires reliability, flexibility, self-motivation, organization, attention to detail, and adherence to established policies and procedures
• The position includes a 3-week instructor-led training program to support the development of the technical knowledge and skills required for the role
• A strong, stable internet connection is required, and candidates must be able to connect via Ethernet cable rather than a wireless connection
  
  

Job Duties

• Act as a single point of contact via telephone, email, or web for resolution of technology-related issues
• Document customer requests in the incident tracking system
• Support network and email connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
• Interact with customers and peers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems
• Support features, functionality, and usage of specific applications
• Provide Level 1 technical support of low- to medium-complexity issues
• Provide input and updates to the technical knowledge base as necessary
• Adhere to established policies and procedures and make sound business decisions under direction by following documented procedures
• Report problems with procedures and make suggestions for improvements
• Perform related duties as assigned or requested
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
  
  

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).