Client Services Technician

Client Services Technician

Rose-Hulman Institute of Technology is seeking a Client Services Technician to join the Enterprise Information Technology (EIT) Department. Rose-Hulman has been ranked No. 1 among U.S. undergraduate engineering colleges by the U.S. News & World Report Best Colleges Guide for 27 consecutive years, reflecting our commitment to excellence in education and innovation.

The Client Services Technician is responsible for repairing, maintaining, and troubleshooting student laptops and other Institute-owned computer systems. This role also supports and maintains campus printers used by employees and students in public areas. Key responsibilities include identifying, investigating, and resolving basic technical issues, managing hardware inventory, scheduling equipment maintenance, and performing routine hardware repairs.

The successful candidate will configure and deploy new devices for employees and students, provide recommendations regarding technology and service solutions, and deliver and set up workstations and other hardware in accordance with Institute standards and best practices. This position also provides first-level technical support through walk-in assistance, on-site visits, phone calls, and email communications.

Additionally, the Client Services Technician will install, configure, and maintain software required for network connectivity, backups, server access, and other computing services to ensure a reliable and secure technology environment for the campus community.

Qualified candidates will have a high school diploma or GED. One to three years of relevant work experience.

Preferred candidates will have an associate degree or vocational or technical school degree.

At Rose-Hulman, your successes are celebrated in a welcoming, supportive, and flexible environment with a number of benefits and resources including a variety of health benefit options; voluntary benefits such as Group Accident and/or Group Critical Illness Insurance, Pet Insurance, and Caregiver Resources; participation in Tuition Exchange; a generous and flexible paid leave program and dedicated time for professional development. As a Rose-Hulman employee, you will also enjoy access to full-service fitness facilities and programming; a performing arts center featuring national touring acts and campus productions; and access to state-of-the-art labs, facilities, and equipment. All employees experience opportunities to have an impact on student lives and be part of a greater purpose through multidisciplinary project collaboration that can have a global impact as well as receiving continual encouragement and support of philanthropic and volunteer opportunities.

Rose-Hulman Institute of Technology is a STEM (Science, Technology, Engineering, and Mathematics) focused institution, whose students’ education and success are the nucleus of everything we strive for. We support and recognize excellence in teaching, learning, innovation, and intellectual growth of our students, faculty, and staff. Our campus culture is student-focused, welcoming, and inclusive. Here, we believe that every employee has a role to play in the mission of the institute: to provide our students with the world's best undergraduate science, engineering, and mathematics education in an environment of individual attention and support.

Located on the banks of the Wabash River and conveniently located within driving distance of seven major cities, Terre Haute is a vibrant community with a revitalized downtown, museums, parks, four higher ed institutions, a rich historical past, and dynamic food, music, and arts scene.

Pay range is $22.84 – $26.68 (or $47,500 - $55,500 annually). Pay is competitive. A higher pay may be negotiated based on experience and qualifications.

Rose-Hulman conducts background checks for all prospective employees, including criminal history, education, social media, employment, driving records, and reference checks, where relevant to job duties. The scope depends on the role's responsibilities and Institute necessity. Information from background checks will be used solely to assess a candidate's suitability for employment, ensuring a safe and productive workplace, and will be handled in compliance with federal and state laws.

Applications: Only online applications/resumes submitted via the Rose-Hulman Institute of Technology Employment Opportunities website, jobs.rose-hulman.edu, will be accepted until the position is filled. Contact Human Resources via email, HRApply@rose-hulman.edu, for questions.

This position is not eligible for work visa sponsorship at this time.

EEO
Rose-Hulman Institute of Technology is an equal opportunity employer. It is the Institute’s policy to treat all employees and applicants equally according to their individual qualifications, abilities, experiences, and other employment standards. Rose-Hulman will not discriminate against any employee, applicant for employment, student or applicant for admission, including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Office of Human Resources.