What are the responsibilities and job description for the Office Assistant position at Roots Management Group?
Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.
What we are looking for:
Join our dynamic team as a full-time Office Assistant and embark on a rewarding journey towards becoming a future leader in Property Management. Collaborating closely with our Community Manager, you'll gain invaluable experience and mentorship to ascend to managerial roles.
The ideal candidate possesses a background in property management or similar office environments, demonstrating proficiency in essential Microsoft applications. Detail-oriented and dedicated to delivering exceptional customer service, you'll play a pivotal role in ensuring resident satisfaction. If you're ready to elevate your career and thrive in a supportive environment, we encourage you to apply.
Responsibilities will include:
- Assisting with growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable)
- Supporting marketing efforts for available homes and any community needs
- Showing homes and conducting community tours to potential residents and providing standard information on all available units
- Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up
- Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality
- Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws
- Assisting with the move-in and move-out process to ensure homes are prepared for sale or rent
- Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
- Being involved in the planning and hosting of resident events to support community engagement and retention
- Performing administrative tasks such as filing, data entry, reporting, and record keeping
- Collaborating with the Community Manager on various special projects
- Other tasks as needed or assigned by management
Requirements and expectations:
- Experience in property management or an office environment of sorts preferred
- Valid driver’s license and reliable transportation
- Bilingual (English/Spanish) prefer
- Proficiency in basic Microsoft applications
- Obtaining and holding a MH sales license may be required depending on state laws
- Excellent organizational and problem-solving abilities with a keen attention to detail
- A strong willingness to learn
- Experience using Property Management Software’s is a plus
Schedule: The work schedule and availability for emergency on-call duty may vary depending on the specific location/community.
Additional Information / Benefits:
- Medical, Dental, and Vision insurance plans
- 401(k) with company match
- Cell phone reimbursement
- Short- and Long-Term Disability
- Basic Life & Accidental Death Insurance
- Health Savings Account (HSA)
- Paid holidays
- Paid Time Off (PTO)
- Paid parental leave
- Career growth and advancement opportunities
- High-energy company with a friendly, supportive team environment
Benefits are offered to eligible full-time employees.
To be considered for employment, candidates must pass a pre-employment background check and drug test. We thank all applicants for their interest in joining our team.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Property management: 1 year (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $14 - $16