Shift Supervisor

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

POSITION SUMMARY

The Shift Supervisor is responsible for coordinating and supervising the daily management of the shelter campus during the shift, including, providing for the basic needs of all guests, addressing operational needs of the shelter, ensuring shelter coverage and working collaboratively across teams to facilitate service delivery to guests. 

ESSENTIAL FUNCTIONS

• Support overall mission of providing safe emergency shelter to homeless men in crisis and offer life-changing services promoting stability, dignity, and trauma-informed services.
• Provides supervision, training, monitoring, and coaching to all assigned staff and volunteers. 
• Monitor staff daily routines, ensure staff are appropriately engaging with clients, providing appropriate wanding and searching of guests and guest items, following shelter process and protocol.  Serve as a model for desired staff action.
• Ensure staff complete necessary HMIS data and providing comprehensive and accurate written documentation of events that occur during shifts in the daily logs and/or incident reports, and ensure proper roving is completed. 
• Provides quality customer service to all guests, visitors, and volunteers and ensures the same of assigned staff.
• Monitor that all chores are completed by guests.
• Oversee storage and disposal of guests’ and former guests’ belongings throughout the shift.
• Notify maintenance personnel of the need for repairs, supplies and general cleanliness in the facilities.
• Ensure all donations received during shifts are managed in the appropriate manner per policy and are accounted for and secured and donors are appropriately thanked and provided written documentation of donation.

• EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• A bachelor’s degree and a minimum of 1 year of relatable experience (working with people experiencing homelessness), or a combination of relevant experience and education to effectively perform the position’s expectations is preferred.  Clear care and concern for people experiencing homelessness.
• Evidence of leadership skills, and a preference for experience supervising others
• Evidence of good judgement and ability to make quick decisions.  Comfortable setting boundaries with guests.
• Ability to flourish in a hectic work environment and to prioritize competing demands
• Strong administrative skills and comfort with the use of computers, databases, and technology.  Preference for experience using HMIS.
• Hard work ethic and willingness to do a variety of tasks
• Positive attitude and adept at customer service
• Valid Driver’s License required
• Perform other duties as assigned.
• Deep commitment to Roof Above core values

OUR VALUES:

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone.  We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees