Program Manager

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

POSITION SUMMARY

The Program Manager is responsible for overseeing the case management team and the full-time nurse of SECU The Rise on Clanton; the case management team includes 4 case managers. He/she promotes the mission of Roof Above by maintaining the highest quality of supportive housing and fidelity to the housing first/harm reduction model. The Program Manager supports the clinical team in critical decision-making that involves mental health, medical, and substance use diagnosis in cohesiveness with stable housing.  The Program Manager must deal in a positive, respectful, sensitive, and knowledgeable manner with tenants.  The Program Manager must be a leader, a strong internal and external communicator, and an effective representative of the program within the community.

ESSENTIAL FUNCTIONS

• Ensure a high standard of housing provision and service delivery, with the overall goal of helping each tenant successfully transition to housing and remain stably housed
• Provide leadership which supports, challenges, and inspires staff and tenants
• Provide effective decision-making regarding building, programmatic, staff, and tenant issues
• Provide supervision to SECU The Rise on Clanton staff providing on-site programming support to tenants.
• Foster and maintain a program culture that is aligned with the housing first approach and Roof Above’s mission statement and core values
• Ensure program requirements with grants, contracts, and all Homeless Management Information System (HMIS) are maintained
• Manage fiscal resources well and maintain program records in accordance with a variety of funding and regulatory requirements
• Work with Facilities and Property Management to ensure housing matters are addressed in a timely manner for tenants
• Maintain a strong, positive image for the program and establish effective relationships with community partners and external stakeholders
• Facilitate SECU The Rise on Clanton program team meetings
• Deep commitment to Roof Above core values

Perform other related duties as assigned.

PROGRAM OVERVIEW

SECU The Rise on Clanton is an 88-unit apartment building providing permanent supportive housing to men and women who have experienced chronic homelessness.  SECU The Rise on Clanton follows a “housing first/harm reduction” approach.  The program has an annual budget of approximately $1 million and a staff of 8.  Staff roles include property management, case management, nursing, and tenant services.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Bachelor’s degree in related field or equivalent experience
• Minimum of 5 years’ supervisory and managerial experience
• Proficiency in assisting with government grants and contracts
• Significant experience in supportive housing, homeless service, and/or other affordable/subsidize housing; hands on experience in housing first strongly preferred
• Strong commitment to serving vulnerable populations and to the housing first approach; prior experience implementing housing first programs preferred
• Superior conflict resolution and oral and written communication skills, including presentation skills
• Knowledge of computer software (Microsoft Office) and proficiency using a variety of software applications, including excel and access databases
• Requires a valid driver’s license

WORKING ENVIRONMENT

Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating behaviors with diverse individuals including persons with mental illness and substance use issues.

OUR VALUES:

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone.  We are stronger and smarter together.