What are the responsibilities and job description for the Intake Coordinator position at Ronen Farahan LLP?
Company Description Ronen Farahan LLP is a plaintiff-side employment law firm focused on protecting workers and holding employers accountable for unlawful workplace practices. The firm is guided by the belief that every employee is entitled to dignity, safety, and fairness at work. When those rights are violated, Ronen Farahan LLP is committed to providing strong, informed advocacy for affected workers. Team members join a mission-driven environment where legal expertise is used to advance workplace justice and meaningful change.
Role Description The Intake Coordinator is a part-time, hybrid role based in Los Angeles, CA, with some flexibility to work from home. This role is responsible for handling initial contacts from prospective clients, gathering detailed information about their situations, and documenting facts clearly and accurately in the firm’s systems. Day-to-day tasks include answering phone calls and emails, conducting structured intake interviews, entering and organizing case data, and coordinating follow-up communications. The Intake Coordinator will help assess potential cases, schedule consultations, and collaborate closely with attorneys and staff to ensure smooth handoffs and timely responses. This role also involves maintaining confidentiality, offering empathetic and professional support to individuals in distress, and helping streamline the firm’s case management processes.
Qualifications
- Strong Communication skills, including clear verbal and written communication and active listening.
- Demonstrated Customer Service experience, with the ability to provide empathetic, professional support to diverse individuals.
- Experience with Case Management, including organizing information, tracking matters, and maintaining accurate records.
- Familiarity with Medical Terminology and Insurance concepts, or willingness to learn them to support relevant employment and injury-related matters.
- High attention to detail, strong organizational skills, and ability to manage multiple intakes and deadlines.
- Comfort working in a legal or advocacy setting; prior experience in a law firm, social services, or healthcare environment is a plus.
- Proficiency with office software, databases, and phone systems; ability to learn new technology quickly.
- Commitment to confidentiality, professionalism, and respectful communication with clients, colleagues, and external partners.