Parts COUNTER SALES -Buick & GMC

Job Title: Automotive Parts Counter Sales Representative (GM Experience Preferred)

Employment Type: Full-Time
Job Category: Parts / Fixed Operations
Location: Ron Marhofer Buick & GMC in North Canton, Ohio
Reports To: Parts Manager

Company Overview

At Ron Marhofer Auto Family, we have proudly served Northeast Ohio since 1919. As a 3-Time Dealer of the Year, we are committed to delivering world-class experiences to our customers and our team members.

We believe the best candidates align with our core values:

• World-Class Experience

• Commitment to Excellence

• Teamwork

• Trust & Respect for the Individual

• Continuous Improvement

We invest in our people through strong leadership, modern facilities, and industry-leading benefits.

Position Summary

The Automotive Parts Counter Sales Representative is responsible for providing exceptional service to both internal service technicians and external retail/wholesale customers. This role requires strong product knowledge, efficiency, and accuracy in parts lookup, ordering, and inventory management.

The ideal candidate has previous dealership parts experience, with General Motors (GM) knowledge strongly preferred, and thrives in a fast-paced, process-driven environment.

Essential Duties & Responsibilities

• Assist retail, wholesale, and internal customers with parts inquiries and purchases

• Accurately identify parts using OEM catalogs, EPC systems, and VIN decoding

• Maintain efficient parts ordering, receiving, and stocking processes

• Ensure proper pricing, invoicing, and documentation for all transactions

• Collaborate closely with service advisors and technicians to support workflow

• Monitor and maintain inventory levels, including special orders and backorders

• Follow all GM parts procedures, dealership policies, and compliance standards

• Maintain clean, organized, and customer-ready parts counter and inventory areas

• Upsell related parts and accessories to maximize customer value and dealership profitability

• Deliver a world-class customer experience with every interaction

Required Qualifications

• Previous automotive dealership parts counter experience (REQUIRED)

• General Motors (GM) parts experience preferred

• Strong understanding of parts lookup systems and dealership workflows

• Ability to read and interpret parts diagrams and technical data

• Excellent communication and customer service skills

• close attention to detail and strong organizational skills

• Ability to work efficiently in a fast-paced environment

• Basic computer proficiency (DMS, EPC, inventory systems)

Preferred Attributes

• Approachability: Works collaboratively with team members and supports dealership operations

• Process Orientation: Follows established procedures while identifying opportunities for improvement

• Strong sense of urgency and accountability

• Team-first mindset with a focus on results

Compensation & Benefits

• Competitive base compensation performance opportunities

• Top-tier health, dental, and vision benefits

• Paid holidays

• 401(k) with company match

• Employee discounts on vehicles, parts, and service

• Uniform credit provided

• Ongoing training and career advancement opportunities

Work Schedule

• Full-Time

• 5-Day Work Week

• No Nights

• Every Sunday Off

Join a Winning Team

If you are an experienced automotive parts professional looking for a stable, high-performing dealership with strong leadership and work-life balance, we want to hear from you.

Apply today and become part of a team that delivers excellence every day.

Required Education:
- High School Diploma or GED

Required Experience:
- 1 years of Dealership Parts Counter Sales experience

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of automotive parts and systems
- Proficiency in using parts lookup software and computer systems
- Ability to handle cash and credit transactions accurately
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Ability to upsell and cross-sell products
- Professional phone etiquette

Salary : $50,000 - $90,000