Collections Specialist

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Summary

The Patient AR Rep is responsible for contacting patients to collect outstanding balances after insurance claims have been processed and payer responsibility has been applied. This role ensures timely resolution of patient accounts, provides clear communication regarding balances owed, and supports the overall revenue cycle by reducing outstanding receivables.

Key Responsibilities

• Review patient accounts to identify balances due after payer adjudication.
• Place outbound calls to patients to discuss balances and arrange payment.
• Provide clear explanations of patient responsibility, including deductibles, copays, and coinsurance.
• Answer patient questions regarding statements, insurance payments, and account status.
• Document all collection activities in the practice management system.
• Work with patients to establish payment plans when appropriate.
• Escalate unresolved or disputed accounts to the billing/appeals team as needed.
• Take incoming calls from Customer Service to assist patients in understanding balances
  
  

Eligible for Bonus Potential