What are the responsibilities and job description for the Customer Solutions & Collections Specialist position at COVERAGEX LLC?
Customer Solutions & Collections Specialist
CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with our people—and we’re looking for a dedicated Customer Solutions & Collections Specialist who is ready to make an impact.
At CoverageX, we don't just "collect"—we problem-solve. When a customer falls behind, you are the voice of support that helps them find a path forward so they never lose their peace of mind.
Compensation & Benefits
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Base Pay: Competitive $18–$20/hr.
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Uncapped Bonuses: Earn a bonus for every account you successfully bring current. Your results directly drive your income!
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Comprehensive Benefits: Access to Medical, Dental, Life, and Vision coverage after 90 days of employment.
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Paid Training: Full pay from day one. No prior experience with our specific systems? No problem—we’ll teach you everything you need to know.
The Role:
Forget the "cold call" grind. Our automated dialer handles the outreach so you can focus 100% on the human on the other end of the line.
What you’ll do:
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Listen & Empathize: Understand the "why" behind a missed payment. Every situation is unique.
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Consult: Ask the right questions to identify the best financial solution.
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Retain: Work with customers to create a plan that keeps their home or vehicle protected.
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Collaborate: Receive real-time coaching and support from experienced Team Leads.
Who You Are
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A Natural Communicator: You are confident, approachable, and able to build trust over the phone quickly.
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Experienced: You have a background in sales, retention, collections, or a high-volume phone-based role.
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Growth-Oriented: You aren't looking for just another job; you’re looking for a career. We promote from within.
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Bilingual (Bonus!): English/Spanish fluency is a major plus.
Why Join CoverageX?
We invest in the people who show up ready to earn it. With a clear advancement path and a supportive team culture, your professional growth is our priority.
Salary : $18 - $20