Cardiac Scheduling Specialist

This is a unique opportunity to be part of the first-of-its-kind, home-based virtual Cardiac Rehab program that uses telemedicine and connected medical devices to support patients from the comfort of their homes. This is a critical role which ensures a seamless patient journey, from scheduling appointments to coordinating with our Cardiac Rehab Specialists (CRSs) for optimal patient care. This position requires excellent organizational and communication skills, a patient-centric approach, and the ability to work collaboratively in a fast-paced environment.

This is an onsite (Clearwater, FL), full-time opportunity.

Responsibilities

• Handle patient communication, adjust patient schedules by scheduling and/or rescheduling appointments.
• Ensure optimal patient coverage is provided for when CRS staff are on leave.
• Coordinate with clinical and support teams, including CRSs, Clinical Leads, and Registered Dieticians, to manage staffing levels and promptly address any coverage gaps.
• Facilitate patient onboarding and ensure smooth transitions throughout their rehab journey, educating patients on the program’s details and requirements.
• Communicate effectively with CRSs, Clinical Leads, Program Liaisons, Registered Dieticians, Cardiologists, Nurse Practitioners, etc., in a fast-paced environment, quickly and efficiently. Must have the ability to work with a diverse group of patients.
• Onboard patients prior to their initial session by indicating the correct placement of an EKG, pulse oximetry, and blood pressure cuff. Provide instructions to patients during their initial and assist in completing intake surveys.
• Implement process improvements to streamline scheduling and session management.
• Collaborate with IT support to resolve technical issues affecting virtual session delivery, acting as the first responder during patient sessions. Promptly troubleshoot and address patient IT problems using a variety of systems and resources.
• Develop and implement contingency plans to address unexpected challenges such as technical failures or staffing shortages.
• Utilize comprehensive medical record systems proficiently to accurately document and track patient needs throughout their rehabilitation journey.
• Assist in program improvement projects, contributing ideas and strategies for enhancing the effectiveness and efficiency of the cardiac rehab program.
• Additional duties as assigned.