Account Manager, CVAUSA

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Summary

The CVAUSA Account Manager plays a critical role in the management and success of ROMTech’s strategic partnership with CVAUSA and its affiliated cardiology groups. Working closely with the Director of Business Development, CVAUSA, this role supports overall account performance by ensuring exceptional patient and practice experiences, timely issue resolution, and operational excellence across the referral-to-care continuum. The Account Manager contributes directly to partner satisfaction, retention, and referral growth through proactive communication, accurate and timely reporting, and continuous process improvement.

Key Responsibilities

Account & Relationship Management

• Support overall account ownership for CVAUSA in partnership with the Director of Business Development, serving as a day-to-day point of contact for operational, patient, and practice-related needs.
• Act as a liaison between ROMTech internal teams (clinical, operations, onboarding, customer support) and CVAUSA and their affiliated physician practices to ensure seamless coordination and communication.
• Deliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth.
  
  

Issue Resolution & Escalation

• Receive, acknowledge, investigate, and resolve patient complaints and practice concerns in a timely, compliant, and professional manner.
• Coordinate with internal stakeholders to identify root causes, implement corrective actions, and ensure appropriate follow-up with CVAUSA practices.
• Track, document, and trend patient and practice issues to identify systemic gaps, inform corrective actions, and support continuous improvement across CVAUSA workflows.
  
  

Operational Support & Order Management

• Manage routine account requests, including order status inquiries, requests for additional information, and general practice questions.
• Request, collect, and validate documentation required to process orders, including referrals, authorizations, and clinical records.
• Access electronic health record systems and internal platforms to retrieve, review, and confirm patient and order information.
• Other duties as assigned.
  
  

Reporting & Performance Monitoring

• Prepare and deliver monthly account and patient-level reports to CVAUSA physician groups, including order volume, service performance, issue trends, SLA adherence, and other key metrics as required.
• Analyze data to identify opportunities to improve workflows, patient experience, clinical outcomes, and practice satisfaction.
• Provide actionable insights and recommendations to leadership based on reporting and trend analysis.
  
  

Process Improvement & Collaboration

• Identify and escalate workflow, communication, or service gaps that impact patient outcomes or physician practice experience.
• Collaborate with leadership and cross-functional teams to develop and implement sustainable solutions that enhance service quality, operational efficiency, and partner satisfaction.