Helpdesk & Conference Center Specialist

A well-established nonprofit organization is seeking a Helpdesk & Conference Center Specialist to join their team on a temporary-to-hire basis. This role is covering a leave of absence with strong potential for permanent hire based on performance and team fit.

This position is ideal for someone who enjoys working in a customer-facing environment and is interested in combining front desk support with light IT/helpdesk responsibilities. The individual will serve as the first point of contact for employees, new hires, and visitors while supporting day-to-day conference center and technical needs.

Key Responsibilities

• Provide exceptional customer service as the front desk point of contact
  

• Assist employees and visitors with basic IT troubleshooting and helpdesk requests (training provided)
  

• Support onboarding needs for new hires, including basic technical setup assistance
  

• Help coordinate conference center operations and scheduling
  

• Maintain organized documentation and records
  

• Collaborate with internal team members to ensure smooth daily operations
  

• Respond to inquiries in a professional and timely manner
  

Qualifications

• Minimum 2 years of customer service or administrative experience
  

• Strong attention to detail and organizational skills
  

• Consistent work history demonstrating reliability
  

• Comfortable learning basic technical or IT support tasks
  

• Professional communication skills and a friendly, approachable demeanor
  

• Reliable transportation preferred (occasional travel between local offices may be required)