What are the responsibilities and job description for the Deduction Analyst / Cash Applications Specialist position at Roessel Joy?
Core Responsibilities
- Deduction Management
- Review and analyze customer deductions (short-pays) taken from invoices.
- Determine if deductions are valid (e.g., pricing discrepancies, promotional allowances, damaged goods, returns) or invalid (unauthorized or incorrect charges).
- Cash Applications Support
- Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly.
- Reconcile open invoices against deductions to maintain clean AR records.
- Research & Resolution
- Investigate supporting documentation provided by customers (e.g., claim forms, debit memos, compliance chargebacks).
- Collaborate with Sales, Customer Service, Logistics, and Finance teams to validate claims and gather backup.
- Dispute Handling
- Submit disputes to customers for invalid deductions.
- Track disputes through resolution and escalate recurring issues.
- Reporting & Analysis
- Maintain deduction logs by customer and reason code.
- Provide insights on root causes of recurring deductions (e.g., pricing errors, shipping issues, compliance fines).
- Help management reduce preventable deductions by recommending process improvements.
- Customer & Vendor Relations
- Partner with retail buyers, brokers, or vendor compliance departments to resolve issues.
- Act as a liaison between the wholesale company and its large retail/wholesale accounts.
Salary : $73 - $132