Membership Manager

Overview:

This role offers a unique opportunity to support a mission-driven community in a stable, quiet, and highly independent 100% in-office environment in Herndon, VA. It is a perfect fit for a seasoned professional looking for a reliable, long-term position where they can manage their own workflow and provide essential support to those who have served.

Why you want to work here:

This position provides the chance to work with a dedicated mission supporting active and retired U.S. Army Warrant Officers. You will enjoy a consistent, predictable routine in a stable workplace that values long-term commitment over rapid promotion cycles. The office environment is small and quiet, allowing you to focus on your tasks independently.

Responsibilities

• Maintain and update the web-based membership platform, YourMembership, ensuring all records and chapter data are accurate.
• Act as the primary point of contact for members and chapter officers by answering phone calls and emails regarding membership inquiries and chapter operations.
• Process changes to membership records received through online portals, email, mail, and telephone.
• Prepare and mail membership packets, replacement cards, and continuous service packages.
• Generate monthly and quarterly reports for leadership, including rosters for Region Directors and data for board meetings.
• Coordinate the distribution of notifications for membership expirations and annual verification for Life Members.
• Manage administrative logistics for annual meetings, including the preparation of credentials and the shipment of business materials.
• Support newly forming chapters by providing member lists, approved bylaws, and preparing official charters.

Requirements

• A blend of administrative and customer service experience is required, with a preference for those who have worked in membership management.
• Proficiency in MS Teams for communication and file storage is necessary.
• Experience utilizing membership databases or similar CRM platforms is highly desired.
• Must possess the ability to work independently in a small-office environment with minimal daily supervision.
• Strong organizational skills to manage recurring daily, weekly, and monthly tasks efficiently.
• A commitment to a long-term, stable role rather than a position focused on rapid promotion or growth.
• Must be able to work 100% in-office in Herndon, VA, and pass a standard background check.

Full-time, Onsite