Private Collections Specialist (Glendale, CA)

POSITION SUMMARY:

The primary function of the Private Collections Specialist, under the direction of the Private Collections Manager, is the responsibility to perform collections for all Private payer types for all facilities assigned.

Document and report to the Private Collections Manager any deficiencies in the collection process/guideline for all private payer types.

Contact responsible parties on a daily basis to make payment arrangements on past due balances. Send collection letters, negotiate balance in full, payment plans as approved, and maintain legal filings such as small claims, creditor’s claims, and bankruptcies as required. .

Maintain tracking and notes of past due accounts assigned by Manager and special projects for all collection accounts. Work with all facilities to obtain needed documentation to properly collect on past due accounts (billing statements, explanation of benefits, notice of action, medical records, letters, settlements, small claims, payment plans, etc.)

Uses independent judgments as to which accounts are the highest priorities accounts to work and determine which method is most appropriate based on delinquency. Other responsibilities include preparing and distributing written report(s) with findings and observations of Accounts Receivable deficiencies to Private Collections Manager.

Small Claims duties as assigned, includes but are not limited to special projects per departmental needs which includes traveling as necessary. Perform other duties as assigned by Collection Manager.

PERFORMANCE REQUIREMENTS:

Minimum Three years of collections experience, with full knowledge of the FDCPA.

Medical billing experiences a plus in understanding insurance share of costs.

Computer knowledge requiring data entry, excel spreadsheet tracking, and general office skills.

Strict adherence to the Company Compliance Program and Department Standard of Conduct.

Ability to read and write in the English language. Able to understand and follow written and/or verbal directions.

Ability to use good judgment in any situation.

Able to effectively express self both verbally and in written communication.

Able to effectively communicate with staff members, residents, responsible parties, family members, and third parties; i.e.: Attorney, Public Guardian, Conservator, Collection agencies, Elder advocates, etc.

Demonstrates ability to prioritize and complete responsibilities as assigned.

Have a high regard for the dignity and worth of patients and their families.

Ability to complete tasks with minimum supervision.

Must be a well organized, motivated self starter, and be detail oriented.

Demonstrates ability in maintaining confidentially of community/company information.

Demonstrates ability to maintain HIPAA, FDCPA, TCPA, FTC, and all other laws pertaining to patient confidentiality and third party disclosure.

Demonstrates honesty and integrity at all times.

Fosters teamwork through cooperative interactions with co-workers and departments.

Support a positive and professional image through actions and attire.

Able to respond to change productively and to handle additional tasks/projects as assigned.

Able to carryout the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.

ESSENTIAL JOB FUNCTIONS:

Perform collections for all Private payer types in all communities.

Assist with small claims filing and legal process

Assist in projects involving Accounts Receivable Collections for all payer types, including training.

Prepare and distribute written report of findings and observations.

Demonstrate good customer service skills and communication with community staff, residents, families and the public.

Attend in-service and staff meetings as required.

Able to travel to facility locations as needed. (Rare)

Other duties as assigned by the Private Collections Manager.

PHYSICAL DEMANDS:

Stationary position. Must be able to remain in a stationary position 75% of the time as the job requires typing, research, processing reports, tracking logs, and calls to multiple facilities.

Walk, Move, Bend often as this position requires the employee to occasionally move about inside the office to access file cabinets, files, and office machinery, etc.

Must be able to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer, mail machine and phones.

Position self to maintain computers in the cubicle, including moving the monitor to another position on the desks as needed. .

Communicate Converse, Convey, and Express oneself, Exchange information effectively. This position frequently communicates with debtors who have inquiries about their bill, balance, or account. This position frequently communicates with multiple facilities, peers, the department manager, and vendors.

Must be able to exchange accurate information in these situations with a professional demeanor and appropriate candor.

Listening as this position requires basic customer service skills and professional candor on daily phone calls, in meetings in group settings.

Determine Perceive, Identify, Recognize, and Judge, Observe details to assess the situation on a phone call, payments or errors on the screen, mistakes in emails, letters, account files, and other basic manuals.