What are the responsibilities and job description for the Credit Collections Specialist position at KARL STORZ North America?
Credit & Collections Specialist
Location: El Segundo (Los Angeles), CA | Hybrid – Onsite 2 days/week
Company: KARL STORZ North America
KARL STORZ, a global leader in endoscopy and medical device solutions, is seeking a Credit & Collections Specialist to join our dynamic Finance team. In this role, you will manage a portfolio of customer accounts, driving proactive collection efforts to maximize cash flow, reduce past due balances, and meet departmental collection metrics.
Key Responsibilities
Who We Are
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Location: El Segundo (Los Angeles), CA | Hybrid – Onsite 2 days/week
Company: KARL STORZ North America
KARL STORZ, a global leader in endoscopy and medical device solutions, is seeking a Credit & Collections Specialist to join our dynamic Finance team. In this role, you will manage a portfolio of customer accounts, driving proactive collection efforts to maximize cash flow, reduce past due balances, and meet departmental collection metrics.
Key Responsibilities
- Manage and collect on a portfolio of customer accounts to minimize losses and DSO.
- Proactively contact customers to resolve past due balances and provide excellent service.
- Maintain accurate documentation of collection activities and account notes.
- Handle customer refunds, account reconciliations, adjustments, and credit line reviews.
- Resolve unapplied payments and disputes in accordance with company policies.
- Escalate uncollectible accounts and prepare write-off files for third-party agencies.
- Collaborate with internal teams and external customers to ensure timely resolution.
- Analyze portfolio data and participate in process improvement initiatives.
- Minimum of 2–3 years of B2B collections experience required.
- Bachelor’s degree preferred (or equivalent experience).
- Experience with SAP and MS Office; proficiency in Excel.
- Excellent communication, negotiation, and customer service skills.
- Strong attention to detail, organization, and problem-solving ability.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- 5 years of collections experience
- Strong receivables experience
Who We Are
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.