What are the responsibilities and job description for the Front of House Supervisor position at Rocker B Ranch?
Job Title: Front of House Supervisor
Entity: Rocker B Ranch
Reports to: Director of Business Operations
Pay Rate: $22/hr
Location: Graford, TX
Shift Leadership & Floor Management
- Lead and direct FOH operations during assigned shifts
- Act as the primary floor leader during service
- Ensure smooth guest flow and table turns
- Monitor pacing of service between FOH and BOH
- Assist with maintaining service standards throughout the shift
- Make real-time operational decisions during busy periods
- Serve as the escalation point for servers and hosts
Guest Experience
- Greet and interact with guests as needed
- Resolve guest complaints or service issues promptly
- Handle guest recovery situations professionally
- Monitor dining room atmosphere and hospitality standards
- Assist with VIPs, large parties, and special requests
- Ensure cleanliness and presentation standards are maintained in guest-facing areas
Staffing & Team Direction
- Conduct or assist with pre-shift meetings
- Assign server sections, side work, and support duties
- Direct hosts on seating strategy and reservation flow
- Monitor staff performance during shifts
- Coach employees in real time on service standards
- Assist with training and onboarding of new FOH staff
- Reinforce company policies and procedures
- Help maintain morale and professionalism during service
Reservations & Seating Management
- Oversee reservation pacing and waitlists
- Coordinate table assignments and large party accommodations
- Balance server sections and rotation fairness
- Monitor turn times and seating efficiency
- Adjust floor plans based on operational needs
Opening & Closing Duties
- Ensure proper opening procedures are completed
- Verify dining room/bar readiness before service
- Oversee accurate completion of closing side work
- Confirm end-of-night reports are completed properly
- Secure restaurant/bar areas as assigned
Beverage & Bar Oversight
- Monitor bar service speed and presentation
- Ensure alcohol service compliance
- Help monitor inventory levels for:
- CO2
- syrups
- garnishes
- beer/wine/liquor
- glassware
- Communicate low inventory or operational issues to management
Operational Support
- Jump into service roles as needed during volume periods:
- running food
- bussing tables
- seating guests
- expo support
- assisting bartenders
- Communicate operational issues to managers
- Help maintain cleanliness and safety standards
- Assist with incident documentation if needed
Administrative Responsibilities
- Review time punches for shift accuracy
- Approve breaks
- Document attendance/tardiness issues
- Assist with shift notes or manager logs
- Participate in inventory counts
- Help track labor during shifts
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