Front-of-House Supervisor

Front-of-House Supervisor

A Guest Services Supervisor is responsible for helping the Guest Services Director mold a team that creates a “REMARK”able experience for every guest through         Chick-fil-A’s Recipe for Service and Second Mile Service procedures.

Requirements

• Manager's Food Handler’s License


• Minimum education experience: high school diploma or GED


• Experience: preferred, but not absolute

Responsibilities

• Showing up on time and in a complete uniform for every shift


• Helping to open/close the restaurant


• Completing daily set-ups for the Front Counter, as requested by your Director


• Daily mini-meetings with your Director to assess the needs of the restaurant


• Helping to grow sales through suggestive selling


• Generating ideas to create an effective front counter environment


• Pushing your team to provide Chick-fil-A’s trademark Recipe for Service and Second Mile Service behaviors


• Helping to maintain task checklists for the front counter


• Ensuring the cleanliness of the counters, registers, ice bins, cabinets, beverage equipment, bagging station, etc


• Daily uniform inspections, taking note of pieces that need replacement


• Allowing disciplinary issues and employee disputes to be handled by the Guest Services Director and  Human Resources Director


• Gathering intel for worker’s compensation claims


• Any other tasks related to your area deemed necessary by the Guest Services Director or the Owner/Operator

Tools

• Your Board of Directors


• @Chick-fil-A
  
  
• e-Train


• Customer Experience Monitor

Pay and Benefits

• Flexible schedules available


• Free meals and beverages


• Access to the Corporate Chick-fil-A Discount Program


• Ability to apply for Chick-fil-A scholarships


• Medical, Vision, and Dental Insurance