What are the responsibilities and job description for the Server position at Rock N Rev Ocoee?
Title: SERVER
Reports to: Restaurant Manager or MOD
Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Serve patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.
Duties & Responsibilities:
- Welcome, greet and engage guests. Make all our guests feel comfortable and let them know youre there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Deliver food and beverages from kitchen and bar to Guests in a timely manner.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers and bus-person as situations arise.
- Be familiar with the proper sanitation procedures and U.S. Public Health requirements, and ensure that these procedures are strictly followed.
Qualifications:
- Previous serving experience required.
- Positive interpersonal skills required.
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time.
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.