What are the responsibilities and job description for the IT Help Desk Support position at ROCK HILL NEW HOPE TREATMENT CENTERS?
About Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced IT Help Desk Support to join our team in Rock Hill, SC.
Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.
Position Summary
We are seeking a proactive, detail-oriented IT Help Desk Support to join our growing IT team. This individual will be responsible for managing and optimizing our server infrastructure, Microsoft 365 environment, user access, and system automation initiatives. The ideal candidate will have experience with SharePoint Online implementations, Intune/Endpoint Manager, and scripting for automation, with a willingness to travel to other locations as needed.
Essential Functions
· Provide help desk support to users both on site and virtually.
· Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, GPOs).
· Manage Microsoft 365 platform: Exchange Online, SharePoint Online, Teams, OneDrive.
· Deploy and monitor policies via Intune/Microsoft Endpoint Manager.
· Develop PowerShell scripts and other automation solutions to improve system efficiency and reduce manual processes.
· Lead or assist in SharePoint migrations and implementations, including document management and access control.
· Provide Tier 2/Tier 3 technical support for escalated service tickets.
· Maintain documentation for system configurations, procedures, and troubleshooting steps.
· Collaborate with networking and security teams to ensure infrastructure compliance.
· Participate in audits, patch cycles, and infrastructure assessments.
· Travel to branch offices or clinics for IT projects, system rollouts, and support (up to 25%).
Qualifications:Preferred Qualifications
· 3–5 years of experience in a IT Help Desk Support.
· Proficient in:
o Windows Server 2016/2019/2022
o Microsoft 365 Admin Center
o Azure AD, Intune, Exchange Online
o SharePoint Online (especially document library and permission structuring)
o PowerShell scripting
· Strong understanding of endpoint security, backups, and patch management.
· Experience with hybrid environments (on-prem and cloud).
· Excellent communication and organizational skills.
· Ability and willingness to travel as required by project demands.
· Experience with:
o SharePoint migration tools (ShareGate, Mover.io)
o Microsoft Power Automate/Power Apps
o Firewall and networking awareness (Meraki/Cisco)
o Healthcare compliance standards (HIPAA, SOC 2)