IT Help Desk Intern

Position Summary

The Catawba Nation Internship Program offers students and emerging young professionals the opportunity to build valuable job skills through hands-on experience. In a supportive and collaborative environment, interns will be learning professional workplace expectations alongside staff and mentors.

The intern will assist the department they are assigned to by helping with daily tasks, projects, and basic office or field support.

Essential Functions

• Assist the IT Help Desk with creating, tracking, and resolving help desk tickets.
• Gain hands-on experience providing end-user support in a help desk environment.
• Learn and assist with basic networking, troubleshooting, and technical support tasks.
• Support IT staff with equipment setup, installation, and maintenance for current and new facilities.
• Participate in IT projects, including installation of network equipment, to gain exposure to networking, systems, and help desk operations.
• Develop customer service, communication, and technical support skills through hands-on training and mentoring.

Why Join Our Internship Program

• Opportunity to serve and make a lasting impact within the tribal community.
• Hands-on experience working on real projects and day-to-day operations.
• On-the-job training and mentorship from experienced professionals.
• Networking opportunities with industry leaders, tribal professionals, and community partners.
• Resume building experience that strengthens future career opportunities.
• Exposure to a variety of career paths and transferable workplace skills.
• Access to traditional cultural events and community gatherings.

This internship description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities or expectations. Interns may be assigned additional duties or learning opportunities as needed to support departmental goals and professional development. Catawba Indian Nation reserves the right to revise or update this internship description at any time.

Catawba Indian Nation exercises INDIAN PREFERENCE:

Tribal Government Positions

Native American (Indian) preference applies to this position pursuant to the Indian Self-Determination and Education Assistance Act, 25 U.S.C. § 5301 et seq.; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

Gaming Commission Positions

Native American (Indian) preference applies to this position pursuant to the Indian Gaming Regulatory Act, 25 U.S.C. § 2701 et seq.; applicable regulations of the National Indian Gaming Commission at 25 CFR Chapter III; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

Background checks and drug screening are requirements for employment. 

Qualifications  

• Must be a Catawba Citizen.
• Must be between the ages of 16-24.
• Must submit a Catawba tribal ID and resume.

Knowledge, Skills, and Abilities

• Ability to communicate professionally and respectfully with staff, supervisors, and community members.
• Ability to follow instructions, ask questions when needed, and learn new tasks quickly.
• Basic organizational skills and ability to manage time effectively.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer skills, including ability to use email and common office programs. 
• Willingness to take initiative and assist with projects assigned.
• Dependable and punctual with a positive attitude toward learning. 
• Ability to represent the Catawba Nation in a professional manner.

Work Environment & Physical Demands

• Primarily office-based with regular use of computers, phones, and standard office equipment
• Frequent interaction with tribal citizens, staff, and community partners in both in-person and virtual settings
• Prolonged periods of sitting and frequent computer use.
• Occasional standing, walking, and lifting of light materials up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions of the position.

Salary : $15