What are the responsibilities and job description for the Senior Parking Services Officer/Technical Support Specialist position at Rochester Institute of Technology?
9879BR
Finance & Administration
Parking & Transportation Services
Job Summary
RIT's Facilities Management Services (FMS) department is looking for a dynamic Senior Parking Services Officer to join the Parking & Transportation Services team. We value and care about our team members and are committed to your well-being. As part of the team, you are eligible for RIT's comprehensive and competitive benefits program that adds generously to your total compensation. Some of those benefits include medical/dental/vision, sick and vacation time, retirement, financial planning resources, educational benefits for you and your dependents, employee wellness program, and free use of on-site fitness facilities. Additionally, you will be eligible for professional development and cross-training opportunities that support your career growth.
The Parking and Transportation Services (PATS) team provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT. The Senior Parking Services Officer is a self-starter that delivers excellent customer service. Ensures adherence to RIT Parking policies and procedures; functions as a technician for parking technology equipment and software; coordinates the daily tasks performed by Parking Services Officers.
Job Responsibilities
Primary Responsibilities
Technical Support & System Administration
Education & Experience
Department/College Description
Parking and Transportation Services provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT.
Minimum Qualifications
Education & Experience
Employment Category: Fulltime
Staff Job Function: Wage Band: $16 - $23
Hourly/Salary Minimum: $16
Hourly/Salary Maximum: $23
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 16
Hourly/Salary Maximum:23
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-0cae873a5a8fc0449858d9377cee572e
Finance & Administration
Parking & Transportation Services
Job Summary
RIT's Facilities Management Services (FMS) department is looking for a dynamic Senior Parking Services Officer to join the Parking & Transportation Services team. We value and care about our team members and are committed to your well-being. As part of the team, you are eligible for RIT's comprehensive and competitive benefits program that adds generously to your total compensation. Some of those benefits include medical/dental/vision, sick and vacation time, retirement, financial planning resources, educational benefits for you and your dependents, employee wellness program, and free use of on-site fitness facilities. Additionally, you will be eligible for professional development and cross-training opportunities that support your career growth.
The Parking and Transportation Services (PATS) team provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT. The Senior Parking Services Officer is a self-starter that delivers excellent customer service. Ensures adherence to RIT Parking policies and procedures; functions as a technician for parking technology equipment and software; coordinates the daily tasks performed by Parking Services Officers.
Job Responsibilities
Primary Responsibilities
Technical Support & System Administration
- Provide technical support for the LPR and T2 PowerPark Flex systems, including troubleshooting software issues, implementing requested improvements, and evaluating system functionality.
- Test patches and upgrades, update technical and functional documentation, and deliver training and support to students and staff.
- Collaborate with T2, Frontrunner, and RIT ITS to resolve equipment-related issues.
- Analyze raw data, generate reports, and distribute findings to relevant stakeholders.
- Review license plate hits flagged as scofflaw, verify against T2 Flex records, and update vehicle and permit information accordingly.
- Maintain and update system data for the academic year, including scofflaw lists, LPR tasks, and officer-facing notifications.
- Monitor Route Playback to ensure accurate data transfer.
- Assist the Parking Services & Operations Manager with coordinating, supervising, and scheduling Parking Services Officers.
- Mentor and train officers, conduct pre-shift briefings, assign and monitor daily tasks, and provide guidance for issue resolution.
- Contribute to the hiring process by providing input and feedback.
- Lead and support officers in issuing citations, towing/booting procedures, and identifying abandoned vehicles.
- Report facility irregularities (e.g., signage, pavement markings) and suspicious activity affecting campus safety.
- Provide assistance at the Welcome Center (VIC) and support campus events with parking coordination.
- Respond to inquiries from the campus community and offer directions and event information.
- Perform additional responsibilities as assigned to support Parking & Transportation operations.
Education & Experience
- Associate's degree and 2-3 years of experience in customer service, business administration, or administrative support. In lieu of the education requirement, candidates with 5 years of directly related experience may be considered.
- Strong analytical/problem solving skills. Ability to solve problems related to computer system software, equipment, and operations.
- Strong working knowledge of and experience in utilizing databases and spreadsheets.
- Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time.
- Ability to work independently with minimal direction.
- Ability to follow complex oral and written instructions.
- Ability to make complex decisions in accordance with departmental policies and procedures.
- Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
- Must possess personal characteristics of flexibility, initiative, and cooperativeness.
- Demonstrated ability to maintain confidentiality of sensitive information.
- The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can refer to RIT's Vehicle and Driver Safety Procedures
Department/College Description
Parking and Transportation Services provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT.
Minimum Qualifications
Education & Experience
- Associate's degree and 2-3 years of experience in customer service, business administration, or administrative support. In lieu of the education requirement, candidates with 5 years of directly related experience may be considered.
- Strong analytical/problem solving skills. Ability to solve problems related to computer system software, equipment, and operations.
- Strong working knowledge of and experience in utilizing databases and spreadsheets.
- Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time.
- Ability to work independently with minimal direction.
- Ability to follow complex oral and written instructions.
- Ability to make complex decisions in accordance with departmental policies and procedures.
- Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
- Must possess personal characteristics of flexibility, initiative, and cooperativeness.
- Demonstrated ability to maintain confidentiality of sensitive information.
Employment Category: Fulltime
Staff Job Function: Wage Band: $16 - $23
Hourly/Salary Minimum: $16
Hourly/Salary Maximum: $23
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 16
Hourly/Salary Maximum:23
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-0cae873a5a8fc0449858d9377cee572e
Salary : $16 - $23
