What are the responsibilities and job description for the Customer Service Representative - Plumbing Service position at Robison Plumbing Service Inc?
Robison Plumbing Service, Inc. is a family‑owned residential plumbing company proudly serving our community for over 40 years. We’re hiring a Customer Service Representative (CSR) at our Bremerton, WA location and will place candidates at Level 1 or Level 2 based on experience, skills, and performance.
If you enjoy helping people, working in a fast‑paced environment, and being part of a supportive, team‑oriented workplace, we’d love to hear from you.
What You’ll Do
- Answer inbound customer calls professionally and courteously
- Gather customer information and book service appointments
- Communicate clearly about arrival windows and next steps
- Enter accurate job details into our system (Service Titan)
- Return missed calls and provide timely customer updates
- Support teammates to ensure a smooth, positive customer experience
Level 2 CSR responsibilities may also include:
- Consistently convert calls at a high booking rate
- Confidently handle objections related to pricing or scheduling
- Manage escalated or complex customer situations
- Support and mentor CSR1 team members
- Review jobs for accuracy before dispatch
- Identify opportunities to improve customer experience and efficiency
- Assist in refining workflows, call scripts, and booking processes
- Share ideas and help implement new tools, systems, or procedures
What We’re Looking For
- Friendly, professional phone presence
- Strong communication and listening skills
- Ability to multitask in a fast‑paced environment
- Positive attitude, reliability and strong work ethic
- Proficiency with Microsoft Office and good typing skills
Level 2 CSR candidates typically have:
- Proven CSR or call center experience
- Strong sales and objection‑handling skills
- Ability to stay calm and solution‑focused under pressure
- Home service or plumbing industry experience preferred
- Service Titan experience preferred
What We Offer
- Competitive hourly pay based on experience and level $22–$30 per hour
- Level 1: $22–$26
- Level 2: $26–$30
- Medical, dental, vision, and basic life insurance
- HSA program with monthly employer contributions
- Employee Assistance Program
- Paid time off including vacation, Washington Sick leave, and holidays
- 401(k) with up to 3% company match
- Company‑sponsored events
- Steady, full‑time hours with a locally trusted plumbing company
- Supportive, family‑oriented culture that values teamwork and communication
Why Robison Plumbing?
Apply today and become part of a team that values professionalism, teamwork, and great customer experiences.
Monday-Friday 7:30am - 4:00pm
Salary : $22 - $30