Customer Care Representative - Home Services

$22-$30/hour | Full-Time | Monday-Friday | 7:30am - 4:00pm

Looking for a stable office role with a supportive team and consistent weekday schedule?

Robison Plumbing Service has proudly served Kitsap County and surrounding areas for over 40 ears as a trusted family-owned residential service plumbing company.  We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our Bremerton office. 

This position is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to be part of a team-focused workplace where employees are valued and supported.

Candidates will be placed at a CSR Level 1 or Level 2 based on experience, skills, and performance.

What You’ll Do 

• Answer inbound customer calls professionally and courteously
• Gather customer information and book service appointments
• Communicate clearly about arrival windows and next steps
• Enter accurate job details into our system (Service Titan)
• Return missed calls and provide timely customer updates
• Support teammates to ensure a smooth, positive customer experience

Level 2 CSR responsibilities may also include:

• Consistently convert calls at a high booking rate
• Confidently handle objections related to pricing or scheduling
• Manage escalated or complex customer situations
• Support and mentor CSR1 team members
• Review jobs for accuracy before dispatch
• Help improve office processes and customer communication
• Assist in refining workflows, call scripts, and booking processes
• Share ideas and help implement new tools, systems, or procedures

What We’re Looking For

• Friendly, professional phone presence
• Strong communication and listening skills
• Ability to multitask in a fast‑paced environment
• Positive attitude, reliability and strong work ethic
• Proficiency with Microsoft Office and good typing skills

Level 2 CSR candidates typically have:

• Proven CSR or call center experience
• Strong sales and objection‑handling skills
• Ability to stay calm and solution‑focused under pressure
• Home service or plumbing industry experience preferred
• Service Titan experience preferred

What We Offer

• Competitive hourly pay based on experience and level $22–$30 per hour 
  • Level 1: $22–$26
  • Level 2: $26–$30
• Medical, dental, vision, and basic life insurance
• HSA program with monthly employer contributions
• Employee Assistance Program
• Paid time off including vacation, Washington Sick leave, and holidays
• 401(k) with up to 3% company match
• Company‑sponsored events
• Steady, full‑time hours with a locally trusted plumbing company
• Ongoing training and opportunity for professional development
• Supportive, family‑oriented culture that values teamwork and communication

Who Thrives Here

This role is a great fit or someone who:

• enjoys helping people
• can stay organized during busy periods
• likes being part of a team
• communicates confidently on the phone
• takes pride in reliability and follow-through

Why Robison Plumbing?

Apply today and become part of a team that values professionalism, teamwork, and great customer experiences.