What are the responsibilities and job description for the Sales Support Coordinator position at Robinson Lumber Company?
Robinson Lumber Company is looking to hire a Sales Support Coordinator to join our North America hardwood sales and purchasing team.
Are you organized, energetic, and someone who takes pride in keeping things running smoothly behind the scenes? Do you enjoy a fast-paced environment where you’re juggling multiple priorities, solving problems, and making sure customers are taken care of?
If so, we’d love to hear from you.
Why This Role Matters
This role is essential to keeping our business running smoothly. You will help ensure:
- Customers receive fast, accurate quotes
- Orders are tracked and delivered as expected
- Communication stays clear and consistent across teams
- Customers feel supported and informed
- Opportunities and accounts are properly followed up
You’ll work closely with senior team members and gain direct exposure to real commercial decision-making.
What You’ll Do
Quoting & Order Support
- Help prepare and send customer quotes
- Communicate with suppliers about pricing and availability (email/phone)
- Track orders and follow up on status updates
- Help ensure customers are informed when orders are ready to ship
- Support basic invoice, credit, and claims follow-up as needed
Customer & Account Support
- Assist with customer outreach and follow-ups
- Help maintain customer records in Salesforce
- Support account updates and general customer service needs
- Learn pricing, products, and customer needs over time
Operations & Administration
- Use internal tools like Salesforce and LumberTrack daily
- Keep records accurate and organized
- Help improve follow-up tracking and workflow efficiency
- Support the team with a variety of day-to-day tasks
Qualifications
- Bachelor’s degree preferred (or equivalent experience)
- Any experience in customer service, sales support, logistics, retail, or office work is helpful but not required
- Strong communication and organizational skills
- Comfort using basic software tools (Salesforce experience is a plus)
- Lumber industry experience is not required—we will train the right person
About Robinson Lumber Company
Robinson Lumber Company (RLC) is a fifth-generation, family-owned global business serving customers and suppliers in more than 70 countries. Our North America hardwood division is growing, and we are building a strong team to support that growth from our New Orleans headquarters.