Product Line Manager - Level 2

Our client is seeking a Product Line Manager - Customer Design Support to join their on-site team in College Station. This role offers the opportunity to shape both the product portfolio and customer-facing design support function, positioning you as the department's subject matter expert for product range, CAD, and design standards. The company is committed to fostering an inclusive and supportive environment where your expertise will be valued.

Key Responsibilities:

As Product Line Manager - Customer Design Support, you will play a central role in shaping both the technical direction of the product portfolio and the quality of client interactions. Your day-to-day activities will involve strategic planning for product development, close collaboration with international teams to ensure market fit, and hands-on involvement in creating shop drawings for live projects. You will also lead educational initiatives aimed at informing clients about new products while maintaining up-to-date documentation in partnership with marketing. Success in this role hinges on your ability to balance technical expertise with interpersonal skills-ensuring that every client receives attentive support while driving continuous improvement across all aspects of product management. Your commitment to fostering trustful relationships will be key as you implement service enhancements based on direct feedback from customers.

• Define the vision and roadmap for the product line, aligning strategic objectives with organizational goals to ensure long-term success.
• Oversee the development of new products tailored specifically for the US market, ensuring they meet evolving customer needs and regulatory requirements.
• Collaborate with European innovation teams to assess and adapt products for suitability in the US market, facilitating knowledge sharing and best practices.
• Analyze market trends and customer feedback to identify growth opportunities, implementing improvements that enhance product offerings and customer satisfaction.
• Ensure all product datasheets are current by working closely with marketing teams to provide polished information for new and existing products.
• Deliver educational sessions such as lunch-and-learns both in person and remotely to inform clients about available products and their benefits.
• Serve as the primary point of contact for clients, embodying professionalism in every interaction while managing follow-ups, delivery logistics, and dispute resolution with care.
• Cultivate strong relationships between customers and the organization by fostering trust, satisfaction, and open communication throughout all stages of engagement.
• Implement customer service policies that enhance satisfaction by monitoring feedback and driving continuous improvement based on client insights.
• Uphold the brand image by aligning actions with company values and standards, ensuring every client experience reflects organizational integrity.

Key Requirements:

Your proven experience as a Product Line Manager - Customer Design Support will be evident through your deep familiarity with cleanroom manufacturing standards as well as your advanced capabilities in CAD design. You bring a thoughtful approach to problem-solving-balancing technical acumen with empathy when addressing client needs or resolving disputes. Your ability to manage multiple projects simultaneously while maintaining high standards of quality showcases your organizational skills. You excel at building trustful relationships through clear communication, active listening, and responsiveness to feedback. Your operational proficiency across key software platforms ensures efficient workflow management while your understanding of construction regulations enables you to deliver compliant solutions. Above all, your commitment to continuous learning positions you as a dependable resource within a supportive team environment.

• Proficient understanding of cleanroom products or similar industry offerings, enabling you to provide expert guidance on technical matters.
• Exceptional presentation skills that allow you to communicate complex concepts clearly and concisely during client meetings or educational sessions.
• Solid background in cleanroom envelope build standards and regulations relevant to construction industry requirements.
• Ability to assemble comprehensive technical submittal packs that meet rigorous construction industry standards for accuracy and compliance.
• Familiarity with marketing strategies combined with an appropriate business tone of voice when interacting with internal stakeholders or external clients.
• Advanced proficiency in CAD software including AutoCAD and Revit, allowing you to develop detailed shop drawings for live projects efficiently.
• Operational-level skills in Microsoft Office Suite-particularly Excel, Word, and PowerPoint-to manage documentation and presentations effectively.
• Experience utilizing CRM systems such as Hubspot for capturing inquiries related to products and tracking client interactions seamlessly.
• Strong verbal and written communication skills in English; proficiency in French is considered advantageous for cross-border collaboration.
• Demonstrated ability to analyzes complex technical issues thoughtfully while developing effective solutions that drive continuous improvement.

What sets this company apart:

This organization stands out for its unwavering commitment to inclusivity, professional development, and employee wellbeing. By fostering a culture built on collaboration, knowledge-sharing, and supportive leadership, it empowers individuals at every level to contribute meaningfully while growing their careers. Flexible working opportunities are offered where possible alongside access to ongoing training programs designed to keep employees at the forefront of industry advancements. The company's dedication to maintaining high ethical standards is reflected not only in its equal opportunity employment practices but also in its approach to customer relations-prioritizing trustworthiness, transparency, and genuine care throughout every interaction. Employees benefit from being part of a knowledgeable network where teamwork is celebrated and individual contributions are recognized within an environment that values diversity of thought as well as experience.

What's next:

If you are ready to take on a rewarding challenge where your expertise can truly make a difference within an inclusive team environment, this is your chance!

If interested in this position, please contact Mae Mendoza at 1 512 610 6267 or Mae.Mendoza@robertwalters.com