Account Director - RPO

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.

Service Delivery

• To be accountable for the service delivery of the Robert Walters team and relationship management with the client at all levels.
• Ownership of the Robert Walters onsite service which includes Direct Recruitment; payroll services; vendor management services.
• To oversee the onsite team who manage all temporary and contract / permanent recruitment on behalf of the account.
• To provide superior service and develop strong relationships with key account stakeholders.
• Delivering full compliance with the Service Level Agreement Between Robert Walters and the client.
• Producing and updating guidance manuals for engaging hiring managers and desk manuals for onsite teams
• Act as central point of contact for escalated issue resolution.
  
  

Client Drivers & Initiatives

• Actively contribute to the implementation of strategic initiatives to improve recruitment outcomes for the account.
• To provide consultative advice to the client on all recruitment activities, recruitment strategy and process.
• Identifying and implementing initiatives to improve cost effective recruitment outcomes for the client, where appropriate.
• Provide innovative and creative recruitment solutions in response to hiring needs and market conditions.
• Holding presentations to groups of hiring managers to communicate change when appropriate.
• Continue to develop the Robert Walters profile within this confidential account.
  
  

Commercial

• Ownership of account site P&L.
• Reviewing and negotiating commercial terms.
• Ensure any potential high risk situations or requests to work outside of agreed contractual terms are appropriately escalated to RW Board and Legal Counsel.
• Support the Robert Walters Group Credit Control to chase outstanding invoices requiring client approval.
• Deliver meaningful data information and reporting that provides recruitment measures and reflects the value Robert Walters adds to the client.
• Data Reporting: provide competitor/compensation benchmarking and added value market intelligence.
• To provide meaningful management information to client and Robert Walters when appropriate.
• Ensuring vendors’ full compliance with the Service Level Agreement.
• Managing and optimising Master and Managed vendor relationships to ensure a motivated supply chain providing best quality resources.
• Preparing and conducting supplier performance evaluations to ensure the client is receiving the best service.
• To manage the implementation of new Robert Walters initiatives onsite.
  
  

Contract/Compliance & Process

• To achieve operational efficiency and effectiveness in the recruitment processes.
• Creating, reviewing and updating recruitment processes to ensure best practice, internal policy compliance and external regulatory compliance.
• Responsible and accountable for the integrity of data on all recruitment related systems, Robert Walters or client systems.
  
  

Staff

• Experience of creating, fostering and developing inclusive and high performing teams.
• Manage and mentor all direct reports and support direct reports on the management of their own teams.
• Experience of creating, fostering, and developing inclusive and high performing teams.
• Semi-annual performance reviews, including objective setting and bonus distribution.
• Provide team members with defined tasks and objectives.
• Provide training and mentoring to assist staff meet tasks and objectives.
• Measure staff performance and provide constructive feedback to aid in performance improvement.
  
  

Benefits

• A unique opportunity to drive projects such as Employer Branding, Talent pipelining, Recruitment Innovation, Candidate Experience
• A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you’ll be offered a competitive top salary and benefits package with bonuses/commission and fantastic incentives program
• Private medical insurance
• A fantastic training and development program
• Volunteer time off
• The opportunity to partake / qualify for our Global incentive weekend
• Employee wellbeing through various programs
• You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP
  
  

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.

Robert Walters - Global Talent Solutions

Apply now!