What are the responsibilities and job description for the Technical Support Specialist position at Robert Half?
We’re proactively recruiting Technical Support Specialists for upcoming openings within our clients’ IT Service Desk teams. These roles are ideal for motivated IT professionals who are passionate about customer service, technology, and continuous learning.As a Technical Support Specialist, you’ll be on the front line of IT support — helping users resolve technical issues, improve productivity, and ensure seamless operation of enterprise systems. You’ll collaborate closely with IT peers, use modern tools like ServiceNow, and gain exposure to a wide range of technologies including Windows 10/11, Office 365, Active Directory, VPN, Citrix, and various SaaS platforms.What You’ll DoProvide Tier 1 technical support via phone, email, chat, and in personTroubleshoot and resolve issues with Windows OS, O365, VPN, and network connectivityManage incidents and requests using ServiceNow or similar ITSM platformsSupport Active Directory, Exchange mailboxes, and user account managementAssist users with mobile device setup, application installs, and hardware troubleshootingEscalate complex issues to Tier 2/3 or vendor support teams as neededDocument, track, and follow up on all support interactionsParticipate in IT projects and process improvement initiatives
Salary : $25 - $35
