Spanish Call Center Representative - Social Services

📞 Bilingual Call Center / Social Services Resource AgentNon-Profit Organization – Contract to HireStart: Early 2026 | Fully Onsite to Start | Hybrid Available Once Hired PermanentlyWe are partnering with a local non-profit dedicated to supporting individuals and families in need. We are seeking compassionate, patient, and service-driven individuals who want a long-term opportunity in social services and genuinely enjoy helping people.This is a contract-to-hire role with the opportunity to transition into a permanent position. Once permanent, employees may shift into a hybrid schedule based on performance and program needs.📌 Position OverviewYou will handle high-volume inbound calls from community members seeking assistance across a wide range of basic-need and support services. You’ll provide information, referrals, and guidance while ensuring every caller feels supported and understood. This is an excellent role for someone who is resourceful, empathetic, and passionate about helping vulnerable populations.📌 Key ResponsibilitiesAssist callers looking for emergency or temporary shelter, including situations involving safety concerns or housing instability.Provide information on longer-term housing programs, affordability options, and rental support resources.Offer general guidance related to tenant questions, rights, and navigating housing challenges.Support callers seeking medical or mental health services, low-cost clinics, and general wellness programs.Provide information on crisis support, counseling options, and public health resources.Guide callers through community assistance programs for utility discounts, bill help, or energy-saving upgrades.Explain available programs for households with medical or financial hardships needing additional support.Document calls clearly and accurately while following established protocols. What We’re Looking ForSomeone with a genuine interest in social services who wants to make a difference.Strong communication and active listening skills.Ability to stay calm, professional, and empathetic during difficult calls.Prior customer service, call center, nonprofit, or case management experience is helpful but not required.Comfortable learning a variety of community-based programs and resources.Bilingual Spanish is a must have!!

Salary : $20