Service Development Specialist

We are looking for a detail-oriented Service Development Specialist to join our team on a long-term contract basis in Stockton, California. In this role, you will handle a variety of tasks related to transit planning and data analysis, ensuring operational efficiency and regulatory compliance. This position requires a proactive and analytical mindset, with a strong ability to work independently in a focused environment.

Responsibilities:

• Conduct field studies and investigations to gather data for transit planning and service development.

• Validate daily service data, such as ridership and schedule adherence, to ensure accuracy for reporting and decision-making.

• Maintain and update databases, including ridership statistics, shapefiles, and related transit data.

• Analyze data in Excel to identify trends, errors, or performance challenges, such as overcrowded or underutilized routes.

• Prepare and revise schedules, maps, and timetables for service updates and changes.

• Assist in generating reports, including quarterly and annual ridership summaries, regulatory submissions, and internal performance metrics.

• Communicate findings effectively through written reports, presentations, and visual charts for management and external stakeholders.

• Support planning initiatives, such as responding to unmet transit needs, contributing to short-range plans, and conducting route or service studies.

• Participate in public hearings and represent the organization in meetings with government agencies and community forums.

• Learn and apply transit-specific software tools to streamline operations and improve service planning.

• At least 2 years of experience in a Service Development role or a related field, with a strong focus on detail-oriented tasks.

• Strong analytical skills with the ability to interpret complex data and provide actionable insights.

• Advanced proficiency in Microsoft Excel, including data analysis and reporting.

• Demonstrated ability to learn new software quickly, with training provided for transit-specific tools.

• Excellent attention to detail and a focused work style to thrive in a quiet, concentration-heavy environment.

• Familiarity with regulatory requirements, such as Title VI or unmet transit needs, is a plus but not mandatory.

• Strong organizational and communication skills to effectively present findings and collaborate with stakeholders.

• Experience with scheduling, calendar management, and inbound call handling is beneficial.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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