What are the responsibilities and job description for the Senior Help Desk Technician position at Robert Half?
OverviewThe Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.This is a Direct Hire position that will require a hybrid work schedule in Madison.Key Responsibilities • Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications. • Deliver support through a combination of remote tools, ticketing systems, and in-person assistance. • Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment. • Manage user accounts, permissions, and group policies within Active Directory and related identity platforms. • Support email, collaboration platforms, VPN access, and standard productivity tools. • Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions. • Provide guidance to junior technicians and contribute to knowledge base development. • Assist with endpoint security, patching, and system maintenance activities. • Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.
Salary : $65,000 - $75,000
