What are the responsibilities and job description for the Phone Banker position at Robert Half?
We are looking for a skilled Phone Banker to join our team in Midland, Texas. This position is ideal for someone passionate about delivering exceptional customer service and resolving account-related inquiries efficiently. As part of a dynamic banking environment, you will play a key role in maintaining client satisfaction and providing solutions tailored to their needs.Responsibilities:• Respond to inbound calls from customers, addressing inquiries and resolving concerns related to their accounts.• Assist customers with account inquiries, including balances, transactions, and bank product details.• Handle complaints and disputes with professionalism, ensuring resolution aligns with company standards.• Provide guidance to customers regarding available banking products and services.• Direct incoming calls to the appropriate departments when necessary.• Resolve account-related problems effectively while adhering to company policies.• Maintain accurate records of customer interactions and ensure data integrity.• Identify opportunities to enhance customer satisfaction and promote additional banking services.• Collaborate with team members to improve service delivery and share best practices.• Uphold compliance with banking regulations and internal procedures during all interactions.
Salary : $14 - $16