What are the responsibilities and job description for the Order Management Representative position at Robert Half?
This position is responsible for supporting the company’s customer service and logistics activities, including order entry, EDI processing, inventory issue discovery, data synchronization, and other order management duties. Provides excellent customer service by responding promptly to inquiries. Supports the relationship between the sales team and retailers/distributors.
Order Management:
Process customer orders with a high degree of accuracy. Processes incoming EDI, email, and fax orders; Provides BOL/ release orders in the system to ensure timely delivery of orders. Issues invoices to customers after shipment; comprehends and compares open order status against the Daily Sales Report and reports any issues to the direct supervisor. Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
EDI and Data Synchronization:
Data entry and transmission of EDI documents, identify and resolve EDI issues, and upload GDSN product data to meet customers’ requirements. If not EDI customers, send PDFs via email.
Logistics / Inventory Control:
Support logistics managers by monitoring inventory levels of products to reduce out-of-stock and excess stocks. Track incoming shipments with members of the Logistics Team and participate in Inventory Allocation strategy discussions.
Customer Service:
Communicate with customers on discrepancies, order conflicts, and shipping delays. Follow up to ensure customer issues are resolved promptly and thoroughly. Provides exceptional customer service by responding promptly to customers’ inquiries and concerns. Effective management of customer relationship database, including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method, and resolution of issues.