Mail Engineer

About the Role

We are seeking an experienced Mail Engineer to support enterprise‑level Messaging and Mobile Device Management (MDM) services for a federal program. This role focuses on the design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and related security and compliance systems. This hybrid role requires two days onsite weekly in Washington, DC.

Duration: 6 Months (Possible Extension)

Work Location: Washington, DC (Hybrid – 2 days onsite per week)

Clearance: Public Trust (must be able to obtain)

Schedule: Standard Business Hours

On-Call: Yes – 24/7 rotation

Key Responsibilities

• Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions.
• Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction.
• Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution.
• Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring.
• Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality.
• Support critical incident, event, problem, configuration, and change management processes.
• Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors.
• Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures.
• Monitor and report on performance, licensing, access, and capacity; recommend optimization solutions.
• Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles.
• Manage daily operational reporting, communications, and risk management for stakeholders
  

Top Qualifications

• 8 years of experience supporting Enterprise Messaging Services.
• Proven experience in:
• Microsoft O365 Cloud
• Microsoft Exchange
• Intune Apple Business Manager
• Azure
• Microsoft Office Suite / Outlook
• OneDrive for Business
• Microsoft Security & Compliance
• Microsoft O365 Certification or equivalent.
  

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